Chris Smith
Data Communications, Networking, IT
Blackshear,GA
Summary
- Navy Veteran with 9+ years experience in data communications, networking and information technology. Looking to advance my career and currently seeking certification. Pursuing a degree in cyber security.
- Information Specialist experienced in managing data for employers and clients and distributing information across organization.
- Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts.
- Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
- Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
- Expert Windows and Mac user.
- Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
- Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters.
- Adept at managing permissions, filters and file sharing.
- Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Lead Field Technician
1Path
Waycross, Georgia
03.2021 - Current
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Supported users both local and by phone with problem resolution and education.
- Identified and immediately resolved issues with network devices, including firewalls, patch panels and cable.
- Maintained thorough understanding of local area and wide area networking and components.
- Worked with outside vendors for fiber installations and service.
- Ran cabling and installed data drops for new node installations.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Troubleshot hardware and software to determine and rectify network problems.
- Made recommendations regarding information technology infrastructure overhauls.
- Monitored networks and network devices to resolve technical problems quickly.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Researched and recommended network and data communications hardware and software.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
Wire Technician
AT&T
Brunswick, Georgia
03.2016 - 03.2021
- Building the infrastructure of all telecom networks, such as Local Area Networks (LANs), Wide Area Networks (WANs), and Cable TV (CATV).
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Installed and configured new devices and system components.
- Set up networks and computers for business and residential customers.
- Read blueprints and schematics to correctly place equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Identified issues, analyzed information and provided solutions to problems.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Supported users both local and by phone with problem resolution and education.
- Developed requirements analysis, applications assessment and implementation for LAN software.
- Maintained thorough understanding of local area and wide area networking and components.
- Worked with outside vendors for fiber installations and service.
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
Satellite Technician
Dish Network Corp
Blackshear, Georgia
03.2013 - 03.2016
- Gave customers accurate quotes on satellite repair and installation packages .
- Used understanding of circuit diagrams to perform effective repairs and increase equipment lifetime 97%.
- Fed cables through access holes, attics and floor spaces.
- Coordinated and implemented satellite migration for 32 satellite terminals.
- Stayed up-to-date on changes in communications technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Set up and programmed devices and educated customers on use.
- Configured internet connections, routers and wireless access for devices.
- Set up networks and computers for business and residential customers.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Installed and configured new devices and system components.
- Researched and recommended network and data communications hardware and software.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
Education
High School Diploma -
Pierce County High School
Blackshear, GA 08.2003 - 05.2007
Communications
APT College
Carlsbad, CA 01.2017 - 02.2017
Computer And Information Sciences And Support Serv
Nashville State Community College
Nashville, TN 03.2017 - 04.2017
Computer And Information Systems Security/Informat
Bellevue University
Bellevue, NE 02.2008 - 10.2009
Skills
Peripheral Repair
Security best practices
Virus and malware prevention
Hardware and software installation
Wireless Networking
Technical Support
Network Troubleshooting
Multiple access points
User account creation
Network device monitoring
LAN and WAN expertise
TCP/IP
Mac systems
Hand tool knowledge
Blueprints and schematics
LAN protocols
Advanced computer proficiency
Technical issue analysis
Desktop support
Software diagnosis
Technical issues analysis
Troubleshooting
Discharge Planning
Troubleshooting And Diagnostics
Data Communications
System Configuration
Network Hardware And Software Maintenance
Accomplishments
- Data communication fundamentals cert
- A+ essentials
- Navy Service
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Major Projects Include Sea Island, Ga (Installed Fiber, Satellite, Cell and Computer Networks), Enclave Apartments (Installed Fiber and Data Networks), Hurricane Irma (Clean-up and Restoration of Fiber, Copper and Telephone networks/footprint), Hurricane Matthew (Clean-up and Restoration of Fiber, Copper and Telephone networks/footprint), FirstNet (Installed Fiber network/footprint over existing copper)
Timeline
Lead Field Technician
1Path
03.2021 - Current
Computer And Information Sciences And Support Serv
Nashville State Community College
03.2017 - 04.2017
Communications
APT College
01.2017 - 02.2017
Wire Technician
AT&T
03.2016 - 03.2021
Satellite Technician
Dish Network Corp
03.2013 - 03.2016
Computer And Information Systems Security/Informat
Bellevue University
02.2008 - 10.2009
High School Diploma -
Pierce County High School
08.2003 - 05.2007