Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chris Smith

Data Communications, Networking, IT
Blackshear,GA

Summary

  • Navy Veteran with 9+ years experience in data communications, networking and information technology. Looking to advance my career and currently seeking certification. Pursuing a degree in cyber security.
  • Information Specialist experienced in managing data for employers and clients and distributing information across organization.
  • Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts.
  • Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
  • Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
  • Expert Windows and Mac user.
  • Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
  • Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters.
  • Adept at managing permissions, filters and file sharing.
  • Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

6
6
years of post-secondary education
8
8
years of professional experience

Work History

Lead Field Technician

1Path
Waycross, Georgia
03.2021 - Current
  • Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
  • Supported users both local and by phone with problem resolution and education.
  • Identified and immediately resolved issues with network devices, including firewalls, patch panels and cable.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Worked with outside vendors for fiber installations and service.
  • Ran cabling and installed data drops for new node installations.
  • Monitored network hardware operations to evaluate proper configuration.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Researched and recommended network and data communications hardware and software.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Read blueprints and schematics to correctly place equipment.

Wire Technician

AT&T
Brunswick, Georgia
03.2016 - 03.2021
  • Building the infrastructure of all telecom networks, such as Local Area Networks (LANs), Wide Area Networks (WANs), and Cable TV (CATV).
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Researched and recommended network and data communications hardware and software.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Installed and configured new devices and system components.
  • Set up networks and computers for business and residential customers.
  • Read blueprints and schematics to correctly place equipment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
  • Supported users both local and by phone with problem resolution and education.
  • Developed requirements analysis, applications assessment and implementation for LAN software.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Worked with outside vendors for fiber installations and service.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Ran cabling and installed data drops for new node installations.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Monitored network hardware operations to evaluate proper configuration.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.

Satellite Technician

Dish Network Corp
Blackshear, Georgia
03.2013 - 03.2016
  • Gave customers accurate quotes on satellite repair and installation packages .
  • Used understanding of circuit diagrams to perform effective repairs and increase equipment lifetime 97%.
  • Fed cables through access holes, attics and floor spaces.
  • Coordinated and implemented satellite migration for 32 satellite terminals.
  • Stayed up-to-date on changes in communications technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Set up and programmed devices and educated customers on use.
  • Configured internet connections, routers and wireless access for devices.
  • Set up networks and computers for business and residential customers.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Researched and recommended network and data communications hardware and software.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.

Education

High School Diploma -

Pierce County High School
Blackshear, GA
08.2003 - 05.2007

Communications

APT College
Carlsbad, CA
01.2017 - 02.2017

Computer And Information Sciences And Support Serv

Nashville State Community College
Nashville, TN
03.2017 - 04.2017

Computer And Information Systems Security/Informat

Bellevue University
Bellevue, NE
02.2008 - 10.2009

Skills

Peripheral Repair

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Accomplishments

  • Data communication fundamentals cert
  • A+ essentials
  • Navy Service
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Major Projects Include Sea Island, Ga (Installed Fiber, Satellite, Cell and Computer Networks), Enclave Apartments (Installed Fiber and Data Networks), Hurricane Irma (Clean-up and Restoration of Fiber, Copper and Telephone networks/footprint), Hurricane Matthew (Clean-up and Restoration of Fiber, Copper and Telephone networks/footprint), FirstNet (Installed Fiber network/footprint over existing copper)

Timeline

Lead Field Technician

1Path
03.2021 - Current

Computer And Information Sciences And Support Serv

Nashville State Community College
03.2017 - 04.2017

Communications

APT College
01.2017 - 02.2017

Wire Technician

AT&T
03.2016 - 03.2021

Satellite Technician

Dish Network Corp
03.2013 - 03.2016

Computer And Information Systems Security/Informat

Bellevue University
02.2008 - 10.2009

High School Diploma -

Pierce County High School
08.2003 - 05.2007

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Chris SmithData Communications, Networking, IT