Summary
Overview
Work History
Education
Skills
Timeline
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Chris Smith

Columbus

Summary

Proven leader and problem-solver with extensive experience at Agilti, adept in customer service and quality control. Excelled in enhancing customer satisfaction and team performance through critical thinking and active listening. Skilled in data entry and staff training, achieving significant improvements in service standards and operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Agilti
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Manager

DTB Properties
06.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Final Inspector

Essilor/luxottica
11.2021 - 02.2024
  • Provided constructive feedback to production teams regarding defects found during inspections, fostering collaboration between departments.
  • Participated in regular audits of inspection processes, assisting in the identification of areas requiring improvement or corrective actions.
  • Maintained accurate records of inspected items, providing valuable data for future process improvements.
  • Utilized specialized tools and equipment to perform precise measurements, guaranteeing adherence to specifications.
  • Collaborated with production team to identify areas for improvement, enhancing overall product quality.
  • Contributed to reduced lead times through rapid completion of final inspections without compromising quality.
  • Stayed current on industry standards and regulations, ensuring compliance throughout the inspection process.
  • Assisted in the development of inspection guidelines and procedures, ensuring uniformity among inspectors.
  • Reduced defects and increased customer satisfaction with detailed inspection processes.

Education

Associate Of Applied Arts - Art History

Columbus Community
Columbus, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Product knowledge
  • Order processing
  • Documentation
  • Team development
  • Staff training
  • Technical support
  • Quality control
  • Service standard compliance

Timeline

Final Inspector

Essilor/luxottica
11.2021 - 02.2024

Manager

DTB Properties
06.2018 - Current

Customer Service Representative

Agilti

Associate Of Applied Arts - Art History

Columbus Community

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Chris Smith