Chris Smith

• Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
• Negotiated contracts with suppliers to obtain favorable terms and pricing.
• Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
• Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
• Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
• Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
• Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
• Resolved invoice and payment issues to facilitate prompt payment to suppliers.
• Led sourcing process for new vendors to get quality products and services and mitigate risk.
• Received potential jobs and worked through the plans to bid the jobs.
• Once certain jobs were obtained, I would help schedule them and supervise certain ones.
• As needed, I would haul materials and equipment to jobsites.
• I would meet with clients to discuss the jobs and to get their approval.
• I would meet with supervisors and crew leads to see their needs and move tools to their location.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Set up new accounts, established customer credit and set up payment methods.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.

• Service Manager for customer equipment and new sales setups. I also oversaw building maintenance and new construction. I handled MSHA (Mine Safety and Health Administration) as well as OSHA objectives and training. I scheduled service, maintenance and repair of customer and new equipment. I was the safety manager as well as the forklift trainer. I made sure safety was the priority. I hired and trained potential service technicians and kept them up to date on new training objectives. I helped 3 technicians to become John Deere Master Certified technicians, I was a John Deere Master Certified Service Manager. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Developed written plans and obtained customer consent to proceed. Set and administered department budgets for expenditures, materials and labor. Oversaw team of service professionals focused on servicing, repairing and maintaining equipment. Met with customers to discuss service needs and offer available solutions. Created new revenue streams through customer growth. Generated and developed leads to acquiring new customers. Delivered customized and effective solutions to clients that met unique demands. Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public. Trained, coached and mentored staff to ensure smooth adoption of new programs. Maximized category turnover through proactive management strategies. Worked with support teams to resolve issues with product, service or accounting areas. Incorporated suggested changes to layouts and promotions to drive sales. Maintained project quality with a hands-on management style. Cultivated and strengthened lasting client relationships. Implemented innovative programs to increase employee loyalty and reduce turnover.

Established new customer accounts through perseverance and exceptional service.
Submitted and tracked orders. Earned numerous recognitions for exceptional
customer service. Prepared sales contracts and closed the deal. Priced merchandise,
stocked shelves and took inventory of supplies. Presented latest merchandise to
prospective buyers. Answered customer questions about product availability and
shipment times. Maintained cleanliness and presentation of stockroom and
production floor. Built long-term customer relationships and advised customers on
purchases and promotions.