Chris Sorby

St Louis

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Resourceful worker able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and makes personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Server

Tuckers Place West

05.2016 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Order Filler

Miller Ham Company

11.2020 - 01.2021

Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Coordinated efficient organization, palletizing and transportation of completed packages.

Busser

Pasta House Company

04.2015 - 05.2016

Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

High School Diploma -

Rockwood Summit Sr. High School, Fenton, MO

05.2017

Skills

Strong Work Ethic
Exceptional customer service
Hospitality service expertise
Suggestive Selling
Item promotion

Stress Tolerance
Quick Learner
Critical Thinking
Teamwork and Collaboration

Timeline

Order Filler - Miller Ham Company

11.2020 - 01.2021

Server - Tuckers Place West

05.2016 - Current

Busser - Pasta House Company