Chris South
Martinsburg,WV
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
25
25
years of professional experience
Work History
Sales Representative
Aspen Home Improvements
08.2024 - 12.2024
- Present customers with an estimate for their home improvement needs and work within their budget to complete the sale.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Support Team Lead
Fil-Tec Inc
07.2011 - 04.2024
- Provide guidance and coaching for team members as needed to maintain a high level of service to our customers
- Maintain a high level of company policy & procedures to effectively train and coach other team members
- Process customers PO’s along with answering emails and phone calls
- Handle escalated calls if needed
- Work closely with internal manufacturing teams to ensure customer order deadlines are met
- Maintain sales spreadsheets and reports to track departments sales growth
- Create new part numbers and enter them into our company ERP system
- Update and track price increases with internal part numbers
- Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.
- Reduced response times for client inquiries by optimizing team workflows and communication channels.
Personal Trainer
GOLD’S GYM
02.2011 - 06.2011
- Meet with new club members and discuss their goals and needs
- Develop a custom training program to meet the clients desired goals
- Schedule appointments and follow up with clients to purchase more sessions to generate more sales
Quality Analyst
JP MORGAN CHASE
10.2007 - 12.2010
- Monitor phone calls to ensure that company policies and procedures are being followed
- Review company policies and procedures to identify areas of opportunity in documenting or improving upon a policy
- Document and report team members accuracy rates in adherence to policies and procedures, along with meeting with team managers to review my findings
- Schedule and facilitate bi-weekly meetings between four call center sites to collaborate and discuss policy changes to ensure company policies are being followed
Coach
JP MORGAN CHASE
09.2005 - 10.2007
- Assist team managers with team members who need additional training and support to improve in their job functions
- Schedule monthly meetings with assigned team members and develop an action plan to improve performance and identify areas of improvement
- Meet weekly with assigned team members and monitor their calls to provide real time feedback
- Provide updates to team managers and collaborate with them to ensure the success of team members
- Act as team manager as needed while their regular manager was out of the office
Customer Service Representative
JP MORGAN CHASE
10.2003 - 09.2005
- Answer inbound and outbound calls to assist customers with their account inquiries
- Schedule payments over the phone to keep customer accounts in good standing
- Access the customers financial situation and offer assistance programs if needed to prevent the customers account from falling into a delinquent status
Front Desk / Personal Trainer
Gold’s Gym
08.2000 - 10.2003
- Answer calls and maintain a presence at the front desk to assist members with any questions or needs
- Maintain client appointment book to schedule personal training appointments with myself and other trainers
- Operate the cash register for all supplement or clothing purchases
- Meet with new club members and discuss their goals and needs
- Develop a custom training program to meet the clients desired goals
Order Filler
Tru-Serv
07.1999 - 08.2000
- Scan order tickets and pull items then drop the order off at the assigned loading dock
- Assist other departments as needed once my assigned order tickets are completed
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Upselling and cross selling
Timeline
Sales Representative
Aspen Home Improvements
08.2024 - 12.2024
Sales Support Team Lead
Fil-Tec Inc
07.2011 - 04.2024
Personal Trainer
GOLD’S GYM
02.2011 - 06.2011
Quality Analyst
JP MORGAN CHASE
10.2007 - 12.2010
Coach
JP MORGAN CHASE
09.2005 - 10.2007
Customer Service Representative
JP MORGAN CHASE
10.2003 - 09.2005
Front Desk / Personal Trainer
Gold’s Gym
08.2000 - 10.2003
Order Filler
Tru-Serv
07.1999 - 08.2000
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