Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Chris Speer

Miami,FL.

Summary

Dynamic Key Account Manager with FLSmidth Inc, skilled in contract negotiation and customer relationship management. Proven track record in analyzing data to drive strategic growth and enhance client retention. Adept at cross-functional collaboration, delivering tailored solutions, and providing technical support, resulting in increased sales and improved customer satisfaction.

Overview

47
47
years of professional experience

Work History

Key Account Manager, Southern Territory Manager

FLSmidth Inc
Miami, FL.
01.2025 - Current
  • Monitored competitor activities in the region to ensure competitive advantage.
  • Provided feedback on product performance from customers in order to inform product development decisions.
  • Collaborated with cross-functional teams such as marketing and finance to achieve organizational goals.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.

Sr. Sales Engineer

FLSmidth Inc
Miami, FL.
09.1997 - 01.2025
  • Investigated customer complaints regarding product performance and quality issues.
  • Assisted field service personnel in resolving complex customer problems.
  • Monitored competitor activities, including pricing changes and new product releases.
  • Responded promptly to customer inquiries regarding product specifications, pricing, availability.
  • Participated in trade shows to promote company products and services.
  • Collaborated with sales teams to develop customized solutions for client needs.
  • Served as a liaison between engineering staff and sales team members throughout the development process.
  • Developed and delivered technical presentations to prospects, customers, and internal teams.
  • Developed and maintained strong relationships with key clients, leading to increased sales and client retention.
  • Conducted site visits to assess customer needs and recommend appropriate solutions.
  • Established and maintained knowledge of industry standards, technologies, and regulatory requirements.
  • Led product training sessions for clients to ensure successful implementation and usage.
  • Provided price quotes and negotiated contracts to align with customer budgets and company profit margins.

Sales Engineer

ITT Goulds
Birmingham, Alabama
01.2005 - 02.2010
  • Resolved complex customer issues for field service personnel, enhancing service efficiency.
  • Evaluated customer feedback to pinpoint product and service improvement areas.
  • Negotiated vendor contracts to secure advantageous terms for supplies and materials.
  • Represented customer designs in project meetings, establishing milestones for intricate projects.
  • Leveraged negotiation skills and technical expertise to identify new market opportunities.
  • Designed customized proposals aligned with specific client needs, improving engagement.
  • Conducted training sessions for junior staff on effective sales engineering techniques.
  • Maintained detailed sales forecasting reports to inform strategic planning.

Senior Reliability Engineer

Arabian American Oil Company
Dhahran , Saudi Arabia
01.1979 - 01.2005
  • Established reliability goals for products based on customer needs and expectations.
  • Managed team members responsible for conducting laboratory tests according to established protocols.
  • Trained personnel in proper operation and maintenance of equipment used during testing activities.
  • Identified failure modes, causes, and corrective actions for new product designs.
  • Created detailed plans for monitoring product performance over time, including periodic inspections and testing protocols.
  • Provided technical expertise in designing robust test plans that accurately simulate real-world usage scenarios.
  • Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Provided status updates to keep upper management informed and to reach goals.

Education

Bachelor of Science - Computer Aided Design

Southern Technical College
Birmingham, AL
01-1992

Bachelor of Science - Engineering

University of California, Davis
Davis, CA
08-1978

Skills

  • Contract negotiation
  • Conflict resolution
  • Pricing strategies
  • Customer relationship management
  • Strategic planning
  • Sales forecasting
  • Data analysis
  • Cross-functional collaboration
  • Effective communication
  • Problem solving
  • Product training
  • Technical support
  • Competitor analysis
  • Negotiation techniques
  • Marketing strategies
  • Client retention strategies

Affiliations

  • Sailing

Timeline

Key Account Manager, Southern Territory Manager

FLSmidth Inc
01.2025 - Current

Sales Engineer

ITT Goulds
01.2005 - 02.2010

Sr. Sales Engineer

FLSmidth Inc
09.1997 - 01.2025

Senior Reliability Engineer

Arabian American Oil Company
01.1979 - 01.2005

Bachelor of Science - Computer Aided Design

Southern Technical College

Bachelor of Science - Engineering

University of California, Davis

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