Summary
Overview
Work History
Education
Skills
Timeline
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Chris Spencer

KISSIMMEE,Florida

Summary

Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Adept in creating seamless integration of new operations and businesses. Versatile and innovative professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

23
23
years of professional experience

Work History

General Manager of Operations

RaceTrac Petroleum Inc.
Orlando, Florida
10.2020 - Current
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Tracked and replenished inventory to maintain par levels.
  • Addressed customer concerns with suitable solutions.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Enforced federal, state, local and company rules for safety and operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Crafted operations best practices using audits and project management team feedback.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Measured and reviewed performance via KPIs and metrics.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Created corrective actions based on adverse KPI trends.

Operations Manager

Capital Vacations
Orlando, Florida
07.2018 - 10.2020
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Collaborated with team leaders on quality audits.

Operations Manager

HEADWATERS/ O.U.C
Orlando, Florida
02.2014 - 07.2018
  • Ensure that all mechanical functions of plant operations operate at full capacity on daily basis according to O.U.C Standards
  • Recalibrating of any parts that are not operating to standard.
  • Lab testing of all material produced is up to DOT standards.
  • Maintain daily safety log in accordance to OSHA guide lines.
  • Spearheaded department training for appraisals of new components.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Enforced federal, state, local and company rules for safety and operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

General Manager / Property Manager

INTOWN SUITES
Orlando, Florida
10.2008 - 02.2014
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Boosted occupancy 75% by leveraging market knowledge and successful promotional strategies.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Exercised direct supervision over property staff.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.

Director of Sales and Finance

McKinney Automotive Group
Kissimmee, Florida
09.2000 - 10.2008
  • Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Managed and motivated sales team to increase revenue 38% in 1st year.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Implemented sales programs by developing field sales action plans.
  • Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.

Education

Leadership Training/ DISC Model -

Institute For Human Development
Orlando, FL
05.2006

Bachelor of Arts - Business Management

Valencia College
Orlando, FL
05.2003

Skills

  • Risk analysis and management
  • Management information systems
  • Work flow planning
  • Budgeting and forecasting
  • Solutions Development
  • SAP Expertise
  • Policies and Procedures Implementation
  • Contract Review and Recommendations
  • Team Leadership
  • Expense reports
  • Risk management
  • Superb time management skills
  • Operations management
  • P&L Management
  • Budgeting
  • Operations Management
  • Employee Motivation
  • Strategic Planning
  • Staff Training
  • Revenue Generation
  • Cross-Functional Communication
  • Business Development
  • Customer Service
  • Multi-Site Operations
  • Building and Facility Management
  • Team Building/Leadership
  • Schedule Management
  • Performance Management
  • Budgeting and Forecasting
  • Finance Background
  • Purchasing and Procurement
  • Staff Retention
  • Recruiting and Hiring
  • Operations Monitoring

Timeline

General Manager of Operations

RaceTrac Petroleum Inc.
10.2020 - Current

Operations Manager

Capital Vacations
07.2018 - 10.2020

Operations Manager

HEADWATERS/ O.U.C
02.2014 - 07.2018

General Manager / Property Manager

INTOWN SUITES
10.2008 - 02.2014

Director of Sales and Finance

McKinney Automotive Group
09.2000 - 10.2008

Leadership Training/ DISC Model -

Institute For Human Development

Bachelor of Arts - Business Management

Valencia College

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Chris Spencer