Chris Spencer

Branch Manager / Area Manager

Imperial Sprinkler Supply

Sacramento, CA

06.2008 - 07.2023

Complete comprehensive oversight of branch operations, including sales, service, inventory management, safety protocols, delivery, and dispatch. I am adept at developing and implementing business strategies aimed at achieving and maximizing business goals.
Maintained a strong understanding of OSHA safety standards and prioritize creating a safe and clean environment for both employees and customers.
Initiated and oversaw the NorCal Synthetic Turf Department, created and developed a color-coded system for efficient turf identification and storage, resulting in significant time and cost savings for inventory management and sales processes.
Created and developed a comprehensive training manual for the company's Trend program, which was implemented as the Standard Operating Procedure across all 27 branches.
Excellent skills in inventory management, with expertise in daily cycle counts, open order reports, and the handling of non-stock and defective returns.
Dedicated 30+ years to the landscape industry and have maintained an exceptional attendance record, with no instances of sick leave or tardiness.
2008 to 2016, successfully grew the Ontario Branch from 5 employees generating $3 million in annual revenue to 13 employees achieving $12 million annually.
2016 opening a new location in Rancho Cordova and relocated to Northern California, where my skills were instrumental in establishing the branch from its initial stages.
2018 promoted to Area Manager, overseeing six locations with a team of
30 plus employees. During this period, successfully relocated the Santa Clara branch and launched two new locations in San Jose and Sacramento.
December 2021, step down from the Area Manager role and return to managing the Sacramento location to reduce the extensive daily commute to be closer to my wife for medical reasons. Subsequently, we relocated to Idaho to support my wife's parents.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.