Chris Stanfill
Tulsa,OK
Summary
Results-driven manager with expertise in renewals, customer relationship management, and marketing. Increased renewal rates by 20% through targeted strategic initiatives. Over 10 years of experience in driving growth and improving customer satisfaction while streamlining internal processes. Consistently meets objectives with a strong focus on enhancing client experience.
Overview
12
12
years of professional experience
Work History
Goodle Ads Director
Mcwilliams Media
Broken Arrow, OK
04.2025 - Current
- Generated weekly performance reports for clients, detailing campaign outcomes.
- Managed account setup, including tracking codes, conversion pixels, and bid strategies.
- Developed and executed Google Ads campaigns aligned with business objectives.
- Established internal processes for effective tracking and monitoring of ad campaigns.
- Created collaborative processes to enhance team efficiency.
Lead Renewal Manager | Customer Success Manager
Flipcause Inc.
12.2019 - 01.2025
- Led department overseeing experience for over 4,500 customers.
- Spearheaded customer retention initiatives, achieving 20% improvement in renewal rates.
- Collaborated with product, marketing, and support teams to incorporate customer feedback into strategy.
- Maintained 1% annual churn rate through proactive customer engagement.
- Developed and conducted company-wide training on proactive engagement strategies.
- Implemented onboarding processing system, resulting in 10% increase in customer retention.
- Created cancellation reporting system within Salesforce to analyze reasons for cancellations.
- Established strong client relationships through regular communication and follow-up.
Genius
Apple Store
08.2013 - 12.2019
- Troubleshot complex problems and implemented effective solutions using advanced technical skills.
- Managed time efficiently to complete tasks and meet deadlines consistently.
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Delivered exceptional customer service during face-to-face interactions and phone communications.
- Operated various machinery and tools safely while maintaining high efficiency.
- Contributed to product launches and promotions, ensuring alignment with customer needs and market trends.
- Resolved customer issues related to software updates and hardware malfunctions promptly.
- Addressed customer complaints professionally, delivering tailored solutions to meet specific needs.
Education
Certificate in Leadership and Organizational Studies -
Rhema Training Center
Tulsa, OK01.2012
Skills
- Customer relationship management (CRM)
- Complex Problem-solving
- Project management, including delegation and prioritization
- Strategic planning
- Analytical and critical thinking
- Verbal and written communication
- Cross-functional teamwork
- Policy and procedure development and implementation
- Renewals
- Coaching and mentoring
- Proficient in G-Suite, Microsoft, Notion, Salesforce, Slack, Asana
Tools
- Apple & PC Products
- Google Suite
- Google Ads
- Microsoft Office Suite
- Salesforce
- Notion
- Asana
References
References available upon request.
Timeline
Goodle Ads Director
Mcwilliams Media
04.2025 - Current
Lead Renewal Manager | Customer Success Manager
Flipcause Inc.
12.2019 - 01.2025
Genius
Apple Store
08.2013 - 12.2019
Certificate in Leadership and Organizational Studies -
Rhema Training Center
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