Chris Starling
Sales, Management & Operations
Apple Valley,CA
Summary
Goal-oriented Sales and Operations Leader offering 15 plus years of experience. Proven ability to develop client base and exceed sales goals annually. Partnering and consulting with accounts of all sizes, built a strong technical background to identify customer needs and concerns, advise and recommend solutions and have become a trusted long term client resource. Skilled at handling hundreds of accounts while mentoring new team members and maintaining productivity in busy situations. Distinguished history of maximizing revenue, efficiency and key account metrics year over year.
Skills
Operations
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Business Technology Advisor
Visual Edge IT
San Bernardino, California
06.2023 - Current
- Presented business leaders with ROI estimations to drive project planning.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Executed successful sales strategies to convert leads into customers.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Collaborated with decision makers and business owners to transform client requirements into turnkey solutions.
- Managed life cycle replacement of hardware and software.
- Maintained authoritative knowledge through continued education and ongoing training.
- Proposed strategic business plans outlining need for departmental information technology resources, managed print solutions and VOIP Phone options.
Franchise Partners Account Executive
Turf Distributors
Temecula, CA
10.2022 - 01.2023
- Investigated and integrated new strategies to expand business operations and grow Exclusive Dealer model.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Prepared sales presentations for clients showing success and credibility of products.
Senior Account Manager
Visual Edge IT Image Source
San Bernardino, CA
01.2016 - 10.2022
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Provided extensive support in sales, technical and business areas to key accounts.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Account Executive
Visual Edge IT Image Source
San Bernardino, United States
07.2013 - 01.2016
- Effectively demonstrate product features and competitive advantages.
- Develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Increased sales by offering advice on purchases and promoting additional products.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Domestic Franchise & License Operations Manager
Caribou Coffee Company Inc.
Brooklyn Center, Minnesota
10.2009 - 07.2013
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised Franchise Partner staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Supported new franchise store openings.
- Consulting with 30 plus existing locations to maximize profitability and maintain brand integrity with development, implementation and follow up on action plans based on key issues and areas of concern identified during site visits and operations audits.
Senior Training Store Manager
Caribou Coffee, Inc
Mound, Minnesota
10.2006 - 10.2009
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove sales and planned promotional and local store marketing activities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Master of Science - Organizational Leadership
Crown College
Saint Bonifacius, MN 07.2006 - 05.2008
Bachelor of Arts - Business Management & Ethics
Crown College
Saint Bonifacius, MN 07.2004 - 06.2006
Timeline
Business Technology Advisor
Visual Edge IT
06.2023 - Current
Franchise Partners Account Executive
Turf Distributors
10.2022 - 01.2023
Senior Account Manager
Visual Edge IT Image Source
01.2016 - 10.2022
Account Executive
Visual Edge IT Image Source
07.2013 - 01.2016
Domestic Franchise & License Operations Manager
Caribou Coffee Company Inc.
10.2009 - 07.2013
Senior Training Store Manager
Caribou Coffee, Inc
10.2006 - 10.2009
Master of Science - Organizational Leadership
Crown College
07.2006 - 05.2008
Bachelor of Arts - Business Management & Ethics
Crown College
07.2004 - 06.2006
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