Chris Steiner

• Managed customer inquiries through phone and email communication.
• Developed product knowledge to assist customers with purchasing decisions.
• Processed customer orders efficiently using internal software systems.
• Coordinated with warehouse staff to ensure timely order fulfillment.
• Conducted follow-ups on customer accounts to enhance satisfaction levels.
• Resolved customer complaints by providing effective solutions and support.
• Provided customers with product information, pricing and availability.
• Followed up on pending orders and inquiries in a timely manner.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Maintained detailed records of customer interactions, orders and account status updates.
• Delivered superior customer support to improve account retention rate.
• Contacted new and existing customers to discuss product and service solutions.
• Liaised between outside sales representatives and accounts to optimize customer service.
• Maintained detailed account records and contact logs to facilitate sales process.
• Leveraged computer system to input customer orders and pricing information.
• Monitored competitor activities and recommended changes accordingly.
• Collaborated with other departments to ensure successful implementation of sales initiatives.
• Contributed ideas for improving internal processes related to sales operations.
• Participated in trade shows and conventions to generate leads.
• Solicited feedback from customers on product features and service levels.
• Reached and exceeded monthly sales targets through effective sales strategies and techniques.
• Coordinated with logistics team to ensure timely delivery of products to customers.
• Upsold and cross-sold products to existing customers to maximize revenue.
• Managed multiple sales projects simultaneously and met deadlines.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Operated register, handled cash and processed credit card transactions.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Facility Capital Project management, Plant Operations Department Management, Life Safety Managment

• Implemented safety protocols and conducted regular inspections to ensure compliance.
• Developed facility management plans to optimize space utilization and efficiency.
• Trained staff on building systems, safety procedures, and emergency protocols.
• Assisted in budget preparation for facility-related expenditures and maintenance needs.
• Reviewed bids received from contractors before awarding contracts for large-scale projects.
• Addressed building emergencies with high-level urgency and developed timely and effective solutions.
• Planned upgrades or renovations for existing facilities based on customer feedback or changing needs.
• Performed HVAC maintenance, repaired electrical systems and managed building automation systems.
• Prepared documents related to contracts, leases, permits and other legal matters concerning the facility.
• Recruited and mentored new maintenance staff.
• Coordinated the activities of subcontractors in relation to facility maintenance projects.
• Led investigations into system issues and planned fixes to minimize downtime and control costs.
• Managed spending to ensure adherence with budget.
• Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
• Implemented security protocols across multiple sites ensuring employee safety.
• Maintained records of all building systems including HVAC, plumbing, electrical.
• Prepared monthly and yearly management reports to present key facility statistics.
• Assessed building control system and HVAC system performance to suggest improvements.
• Scheduled preventative maintenance visits from outside vendors for specialized services such as elevator and escalator inspection or fire alarm system testing.
• Maintained records of payments, vendor pricing, energy usage and activity reports.
• Directed maintenance and operations of facility systems to minimize service interruptions.
• Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
• Oversaw construction and renovation projects to meet environmental, health and security standards.
• Established department goals and deadlines.
• Provided insights to executive leadership on new trends for office environment.
• Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
• Managed project timelines and ensured adherence to deadlines across multiple teams.
• Coordinated cross-functional teams to facilitate effective communication and collaboration.
• Organized project documentation for easy access and compliance with company standards.
• Led meetings to discuss project status, address challenges, and outline next steps.
• Streamlined processes, enhancing efficiency in project execution and resource allocation.
• Managed multiple projects with competing deadlines simultaneously.
• Developed and maintained project plans, timelines, and budgets.
• Built and established strong partnerships with teams, vendors and contractors.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Led meetings with internal team members, consultants and contractors.
• Provided guidance to team members regarding tasks assigned to them.
• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Conducted periodic inspections of job sites for quality and progress.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
• Created team objectives and roles with specific goals outlined for each individual.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Drafted project construction schedule and updated as job progressed.
• Participated in professional development opportunities to stay current with industry trends and technologies.
• Conferred with project personnel to identify and resolve problems.
• Identified project needs by reviewing project objectives and schedules.

Residential remodel & repair services

• Operated production machinery involved in the manufacturing of various grades of plywood. Bid Job - Core Composer, but skilled to operate numberous labor line equipment.

• Managed inventory systems to ensure product availability and accuracy.
• Managed inventory levels, ensuring adequate supply of products for sale.
• Established and maintained relationships with key customers.
• Increased departmental sales, implementing strategic sales and marketing initiatives to drive growth.
• Customer Service through all departments on sales floor
• Managed Paint and Cable manufacturing departments inventory sales