Chris Stoica
Cheshire,MA
Summary
Results-oriented Road Service Technician with expertise in mechanical diagnostics and repairs. Strong focus on safety, time management, and customer education, consistently contributing to service efficiency and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Road Service Technician
Thompson and Johnson
Schenectady, New York
08.2016 - Current
- Diagnosed mechanical issues in vehicles on-site for quick resolution.
- Repaired fuel systems, electrical components, and brakes efficiently.
- Conducted routine maintenance checks on various vehicle types.
- Utilized diagnostic tools to identify and troubleshoot vehicle problems.
- Collaborated with team members to improve service delivery processes.
- Maintained accurate records of repairs and services performed consistently.
- Educated customers on vehicle maintenance best practices during service calls.
- Kept up-to-date on the latest advancements in automotive technology through continuing education courses.
- Adhered to all safety protocols while working with hazardous materials.
- Reported any discrepancies or irregularities found during service calls to management immediately.
- Diagnosed mechanical problems with forklifts and other material handling equipment and made necessary repairs in accordance with safety standards.
- Adhered strictly to all local, state and federal regulations governing the repair of motor vehicles.
- Diagnosed mechanical problems with automobiles and made necessary repairs in accordance with safety standards.
- Collaborated with other technicians on difficult tasks as needed for successful completion of projects.
- Demonstrated excellent communication skills when interacting with customers both verbally and electronically.
- Conducted periodic checks of the fleet vehicles to identify any potential issues before they became serious problems.
- Identified cost saving opportunities through efficient use of materials and labor hours.
- Utilized computer diagnostic software to troubleshoot complex mechanical issues quickly and accurately.
- Followed established safety protocols while performing repairs or servicing vehicles.
- Maintained an inventory of spare parts to ensure quick response times to customer requests.
- Ensured all paperwork was completed accurately and submitted in a timely fashion.
- Responded promptly to customer calls for service in a timely manner.
- Performed routine maintenance on company vehicles, including oil changes, brake inspections and fluid levels.
- Developed strong relationships with customers by providing quality service at all times.
- Communicated effectively with customers regarding their service needs.
- Verified that all services were performed correctly according to manufacturer specifications.
- Assisted customers by providing technical advice regarding their vehicle issues.
- Provided roadside assistance to stranded motorists, including tire changes, jump-starts, and fuel delivery.
- Resolved customer complaints and issues in a timely and effective manner.
- Assisted in training new agents on company protocols and customer service excellence.
- Provided accurate ETA updates to customers waiting for service.
In Shop and Road service Technician
Joe Johnson Equipment
Rochester and Feura Bush, NY
09.2006 - 09.2006
- Diagnosed mechanical issues in equipment during roadside assistance calls.
- Performed repairs on various types of heavy machinery and vehicles.
- Collaborated with clients to understand service needs and provide solutions.
- Operated diagnostic tools to assess equipment performance and troubleshoot problems.
- Maintained accurate records of service activities and repairs completed.
- Ensured compliance with safety standards while performing on-site repairs.
- Trained new technicians on company protocols and equipment handling procedures.
- Communicated effectively with team members to coordinate service efforts efficiently.
- Developed strong relationships with customers by providing quality service at all times.
- Demonstrated excellent communication skills when interacting with customers both verbally and electronically.
- Diagnosed mechanical problems with automobiles and made necessary repairs in accordance with safety standards.
- Kept up-to-date on the latest advancements in automotive technology through continuing education courses.
- Reported any discrepancies or irregularities found during service calls to management immediately.
- Communicated effectively with customers regarding their service needs.
- Assisted customers by providing technical advice regarding their vehicle issues.
- Utilized computer diagnostic software to troubleshoot complex mechanical issues quickly and accurately.
- Responded promptly to customer calls for service in a timely manner.
- Conducted periodic checks of the fleet vehicles to identify any potential issues before they became serious problems.
- Verified that all services were performed correctly according to manufacturer specifications.
- Collaborated with other technicians on difficult tasks as needed for successful completion of projects.
- Adhered strictly to all local, state and federal regulations governing the repair of motor vehicles.
- Provided roadside assistance to stranded motorists, including tire changes, jump-starts, and fuel delivery.
- Ensured all paperwork was completed accurately and submitted in a timely fashion.
- Performed routine maintenance on company vehicles, including oil changes, brake inspections and fluid levels.
- Adhered to all safety protocols while working with hazardous materials.
- Followed established safety protocols while performing repairs or servicing vehicles.
- Resolved customer complaints and issues in a timely and effective manner.
- Maintained up-to-date knowledge of automotive troubleshooting techniques.
- Developed and maintained positive relationships with a network of service providers.
- Managed sensitive customer information with confidentiality and care.
- Coordinated with insurance companies for service coverage verification.
- Assisted customers via phone with troubleshooting minor vehicle issues.
- Documented and updated customer service requests in the system accurately.
- Managed a high volume of emergency calls with professionalism and empathy.
- Negotiated service rates with providers to ensure cost-effective service delivery.
- Educated customers on safety protocols while waiting for roadside assistance.
- Provided accurate ETA updates to customers waiting for service.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
Aerospace Propulsion Technician
US Air Force
Niagara Falls, New York
07.1995 - 09.2002
- Performed maintenance on aircraft propulsion systems and components.
- Analyzed propulsion system performance data for troubleshooting.
- Oversaw inspections of engines and associated systems for safety compliance.
- Documented repair procedures and maintenance records accurately.
- Operated diagnostic equipment to assess engine functionality and performance.
- Coordinated with supply chain for procurement of necessary parts and materials.
- Reviewed engineering drawings to determine the best course of action when repairing a component.
- Maintained detailed records of all repairs, modifications, and maintenance performed on propulsion systems.
- Inspected turbine blades and other engine parts for wear or damage.
- Tested and troubleshooted aerospace propulsion systems for malfunctions.
- Conducted test runs of newly installed rocket engines under controlled conditions.
- Monitored fuel consumption rates of engines and turbines to ensure optimal performance.
Transmission Rebuilder
AAMCO Transmissions
Rochester, New York
07.1995 - 09.2001
- Rebuilt and repaired automatic and manual transmissions for various vehicle models.
- Diagnosed transmission issues using advanced diagnostic tools and equipment.
- Collaborated with team members to streamline rebuilding processes and improve efficiency.
- Maintained a clean and organized work area adhering to safety standards.
- Communicated with customers to explain transmission problems and repair options.
- Inspected components for wear, damage, and adherence to quality standards.
- Documented repair processes and maintained accurate records of services performed.
- Operated hand and power tools to complete repairs.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Kept work areas organized and clean to maximize productivity.
- Adjusted valve bodies for proper shift timing and operation.
- Kept accurate records of all work performed on each transmission; documented all parts used in the rebuild process.
- Researched replacement part numbers using catalogs and online databases.
- Operated diagnostic equipment to verify that the rebuilt transmission is functioning properly.
- Replaced faulty clutches, seals, gaskets, springs, bearings, gears, shafts, oil pumps and other related components.
- Calibrated electronic control modules to ensure accurate shifting patterns after rebuilding process was complete.
- Inspected transmissions for wear or damage before starting rebuilding process; replaced any damaged parts as needed.
- Performed inspections, repairs, and overhauls of transmissions; identified worn or defective parts.
- Installed new flywheels and pressure plates when necessary during rebuilds.
- Disassembled and reassembled transmission components with hand tools such as wrenches and screwdrivers.
- Diagnosed mechanical problems by listening to engine noises or inspecting fluid levels.
- Maintained a clean work area by disposing of scrap metal pieces from transmission rebuilds.
- Cleaned internal components of transmissions using solvents and brushes prior to reassembly.
- Followed safety protocols while working on transmissions including wearing protective gear such as gloves and goggles.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Conducted preventative maintenance checks on transmissions prior to installation in customer vehicles.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Monitored shop equipment to maintain safe working condition.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Kept detailed records of repairs, labor involved and parts used.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
Education
2 Year Program - Diesel And Automotive Repair
Ohio Diesel Technical Institute
Cleveland Ohio06-1991
High School Diploma -
EJ Wilson High School
Spencerport, NY06-1986
Skills
- Mechanical troubleshooting
- Diagnostic software
- Fuel system repair
- Electrical systems
- Brake inspection
- Customer relationship management
- Vehicle inspection
- Parts ordering
- Compliance documentation
- Problem solving
- Effective communication
- Team collaboration
- Customer education
- Time management
- Safety adherence
- Jump-starting vehicles
- Towing procedures
- Clutch service
- Alignment adjustments
- Transmission repair
- Emergency repairs
- Fuel system service
- Driveability diagnostics
- Suspension systems
- Battery service
- Diesel engine maintenance
- Steering systems
- Ignition system diagnostics
- Electrical diagnostics
- Cooling system service
- Automotive electronics
- Hydraulic systems repair
- Welding and fabrication
- Drivetrain repair
- Wheel balancing
- Exhaust system repair
- Gearbox repair
- Brake system repair
- Heavy equipment operation
- Diagnostic equipment usage
- Fleet management
- Equipment installation
- Engine performance analysis
- Accident scene safety
- Emissions control
- Chassis lubrication
- Parts inventory control
- Tire replacement
- Fluid exchanges
- Powertrain systems
- Lockout services
- Air conditioning repair
- Vehicle diagnostics
- Technical Reading
- Preventive Maintenance
Timeline
Road Service Technician
Thompson and Johnson
08.2016 - Current
In Shop and Road service Technician
Joe Johnson Equipment
09.2006 - 09.2006
Aerospace Propulsion Technician
US Air Force
07.1995 - 09.2002
Transmission Rebuilder
AAMCO Transmissions
07.1995 - 09.2001
2 Year Program - Diesel And Automotive Repair
Ohio Diesel Technical Institute
High School Diploma -
EJ Wilson High School