Chris Sullivan
St. Petersburg,FL
Summary
Motivated employee with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking, keeping customers happy and meeting deadlines. Areas of knowledge include time management, winning and keeping customers and public speaking.
Overview
17
17
years of professional experience
Work History
Area Manager
CBC/SNO
St. Petersburg, FL
04.2022 - 04.2024
- Participated in the development of operational strategies and plans to achieve business objectives.
- Conducted regular audits to ensure compliance with standards, policies and procedures.
- Provided guidance and support to team members on daily operations and problem resolution.
- Analyzed customer service issues and developed solutions to improve customer satisfaction levels.
- Led weekly conference calls with managers to review goals, discuss issues, share best practices.
- Assisted in the recruitment process by conducting interviews, making hiring decisions.
- Implemented new systems for tracking inventory levels, ordering supplies, managing payrolls.
- Resolved escalated customer complaints through active listening techniques and providing appropriate solutions.
- Created a positive work environment by motivating staff members through recognition programs.
- Ensured compliance with all safety regulations within assigned area by conducting periodic inspections.
- Provided leadership during times of transition or change initiatives while ensuring smooth workflow operations.
- Supported staff training, development and evaluation.
- Prepared staff work schedules and assigned team members to specific duties.
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Direct Care Supervisor
Assisted Living of Pinellas
St. Petersburg, FL
09.2010 - 04.2022
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Telamarketer
HST
Richmond, Indiana
02.2007 - 03.2009
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
- Created reports detailing telemarketing activities and results.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Followed up with existing customers regarding additional products or services that may be of interest.
Education
High School Diploma -
School
St Petersburg06-1996
Psychology
Indiana University East
Richmond, INSkills
- Schedule Management
- Workforce Management
- Customer Service
- Sales Techniques
- Negotiation
- Customer Relations
- Superb time management
- Staff Training and Development
References
References available upon request.
Timeline
Area Manager
CBC/SNO
04.2022 - 04.2024
Direct Care Supervisor
Assisted Living of Pinellas
09.2010 - 04.2022
Telamarketer
HST
02.2007 - 03.2009
High School Diploma -
School
Psychology
Indiana University East
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