Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Chris Sullivan

Upland,CA
Chris Sullivan

Summary

Accomplished General Manager with a proven track record in operations management and strategic planning. Expertise in problem-solving and process improvement has led to significant business growth and enhanced team performance. Skilled at building strong relationships with partners and stakeholders to align initiatives with organizational objectives, driving operational efficiency, and profitability. A results-oriented sales manager, adept in product development and advanced marketing strategies, committed to maximizing resource utilization.

Overview

18
years of professional experience

Work History

AMAZON

Manager of Operations
11.2023 - Current

Job overview

  • Lead and rolled out cost improvement plan across all outbound departments
  • Improved Costs across outbound department 16% 2024
  • Accomplished Peak outbound volume shift record- Dec 2023- 48,343
  • Top outbound shift in % to OP and rate for 6 months 2024
  • Improved NorthStar compliance by12%
  • Lead Cost Data analysis report tracking cost progress across all of inbound shifts
  • Responsible for Inbound newsletter reporting strengths, opportunities and trends
  • Responsible for warehouse department operations, across inbound and outbound, fulfillment, shipping and logistics
  • Collaborated with cross-functional departments to maintain seamless and cost-effective supply chain processes
  • Continuously evaluate and improve inventory and material handling processes to reduce costs, minimize errors, and increase productivity
  • Implemented best practices and operation standards to streamline processes
  • Develop and manage the transportation budget, ensuring alignment with organizational financial goals
  • Enforced adherence to all safety regulations and best practices, ensuring the safe operation of equipment and the handling of materials
  • Ensure compliance with company policies and regulatory requirements in all areas of inventory management and material handling

ORKIN - Rollins, Inc.

General Manager
01.2018 - 11.2023

Job overview

  • Achieved top CSI territory in 2022 and a 157% profit increase in the same year
  • Generated 253+ net gain accounts in 2022, contributing to a $12 million profit annually
  • Held safety role leadership role for the division overseeing 9+ branches and 400+ employees
  • Managed the operation with a result driven framework focused on safety, quality and continuous improvement to meet and exceed customer expectations and business goals
  • Lead the development of a high-performance work environment and budget activities, including full P&L responsibility, process management, and customer/client relations
  • Implemented regular inspections/audits to identify potential issues and recommend effective solutions
  • Maintain sales excellence, safety standards, and efficient distribution practices
  • Develop marketing and promotional sales strategy development and execution to drive revenue growth
  • Develop and implement sales training programs to enhance team performance
  • Foster strong relationships with key clients, driving account expansion and retention
  • Analyze market trends and competition to identify new business opportunities
  • Collaborate with cross-functional teams to optimize sales processes and improve operational efficiency

AMERIGAS DISTRIBUTION

Regional Manager
01.2015 - 01.2018

Job overview

  • Achieved over 25% improvement in KPIs across all 6 categories
  • Surpassed OP by 23% over budget
  • Increased district's customer service score from 69 to 89
  • Grew customer base by 13%+ in 2015
  • Lead one of the largest regions in California, overseeing 155+ employees, 5 direct reports, and multiple yards
  • Managed all facets of the district(s), focusing on sales and market growth, P&L performance, and project management
  • Oversaw new business development, marketing rollouts, budgeting/forecasting, and staffing
  • Ensured high levels of customer service, operational processes, employee productivity, and profitability
  • Directed and trained sales team to achieve revenue targets and meet sales objectives
  • Developed and executed strategic initiatives to drive market share growth
  • Built and maintained strong relationships with key clients and stakeholders
  • Conducted forecasting and budgeting to drive financial performance
  • Implemented strategies and tactics to penetrate new markets and increase customer base

ENTERPRISE

Senior Branch Manager
01.2007 - 01.2015

Job overview

  • Generated $5 million in annual profit as a branch manager
  • Awarded Branch Excellence in 2013 and 2014
  • Grew market share by 52% in El Monte district
  • Achieved top customer service score of 93% in 2013
  • Developed and promoted 15-20 employees to management roles with 3 direct reports
  • Top 5 sales performer in all of Southern California 2007-08
  • Achieved Sales award Ontario airport 3x
  • Managed revenue and expenses of branches, focusing on marketing, sales training, customer growth, and people development
  • Accountable for-profit performance and created a customer service culture
  • Oversaw sales team performance and implemented effective marketing strategies
  • Maintained business operations and managed supply/logistics
  • Trained, mentored, in their professional development
  • Led sales team to achieve and exceed sales targets and revenue goals
  • Developed and executed sales strategies to drive market expansion and increase market share
  • Established and maintained strong relationships with key clients and strategic partners
  • Conducted market research and analyzed data to identify growth opportunities
  • Provided leadership and guidance to the sales team, fostering a high-performance culture

Education

University of North Alabama

MBA

California State University, Fullerton

Bachelor's Degree from Business Administration - Marketing

Skills

  • Product/service Marketing
  • KPI
  • Marketing
  • Budget planning
  • Account Management
  • Risk Management
  • Project Management
  • Business Development
  • Strategic Operations
  • Supply chain management
  • Safety procedures
  • Problem-solving
  • Decision-making
  • Process improvement
  • Cross-functional coordination
  • Customer service
  • Marketing strategies
  • Channel development
  • Marketing campaign analysis
  • Transportation management
  • Warehouse management
  • Logistics oversight
  • Logistics software knowledge
  • Safety standards
  • Fleet oversight
  • Route optimization
  • Warehouse operations
  • Distribution management
  • Customer relations
  • Organizational structuring
  • Organizational development
  • Revenue growth
  • Cost reduction
  • Motivation
  • Verbal and written communication
  • Skilled negotiator
  • Analytical skills
  • Change implementation

Accomplishments

  • Regional Leadership development program coach - Orkin 2019-2023
Availability
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Timeline

Manager of Operations

AMAZON
11.2023 - Current

General Manager

ORKIN - Rollins, Inc.
01.2018 - 11.2023

Regional Manager

AMERIGAS DISTRIBUTION
01.2015 - 01.2018

Senior Branch Manager

ENTERPRISE
01.2007 - 01.2015

University of North Alabama

MBA

California State University, Fullerton

Bachelor's Degree from Business Administration - Marketing

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