Summary
Overview
Work History
Education
Skills
Accomplishments
Key Skill Areas
Extracurricular Activities
Affiliations
Certification
References
Timeline
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Chris Swafford

Chris Swafford

Fairview,TN

Summary

-Highly motivated, dedicated, professional, & highly effective leader and team builder looking for a manager or sales role in a growing company where I can continue to grow professionally. Have had success in building teams and relationships throughout my career and looking for a great company who values and rewards hard work and efficiency.

- Flexible and adaptable with superior communication, relationship management and influencing skills. Proven history of identifying issues, acquiring data and drawing conclusions to support resolution. Strong aptitude for leading teams to effectively address client needs and implement changes by supporting strategic initiatives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Safety & Compliance Team Lead

Western Express Inc.
Nashville, TN
08.2018 - Current
  • Direct report for all Safety Department Managers overseeing driver training and DOT compliance within the Flatbed, Van, and Regional Divisions
  • Developed and implemented detailed processes, procedures and protocols for monitoring and evaluating compliance activities.
  • Ensured that all regulatory requirements were met in a timely manner by developing effective tracking systems.
  • Collaborated with internal departments to resolve any identified issues related to compliance policies or procedures.

Flatbed Safety and Compliance Manager

Western Express Inc.
Nashville, TN
03.2018 - 08.2018
  • Oversaw DOT Safety and Compliance for over 1000+ Flatbed CMV’s and worked with Fleet Managers to remain in compliance with DOT Rules and Regulations
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.

Dry-Van Fleet Manager

Western Express Inc.
Nashville, TN
- 03.2018
  • Direct report for 40+CMV drivers and responsible for day-to-day communication for freight planning, on-time delivery, DOT compliance, and breakdown
  • Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
  • Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
  • Reviewed driver logs for accuracy and compliance with regulations.

General Manager

Logan’s Roadhouse
Dickson, TN
10.2010 - 12.2015
  • Cultivate long term, high performing team of employees through development and engagement initiatives
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Travel Center General Manager

Pilot Travel Center
Dickson, TN
12.2015
  • Direct report for 15 managers and shift leaders and approximately 45 employees with oversight of hiring and training
  • Managed daily operations of the travel center, ensuring compliance with all applicable laws and regulations.
  • Analyzed financial reports on a regular basis to identify areas needing improvement or additional resources.
  • Reviewed supplier invoices regularly for accuracy before authorizing payment processing.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

Bachelor of Science- Interdisciplinary Studies -

Tennessee Technological University

Skills

  • Compliance Monitoring
  • Internal Auditing
  • Corporate Governance
  • Complaint Handling
  • Incident Response
  • Risk Management
  • Audit management
  • Document Review
  • Regulatory knowledge
  • Internal Audits
  • Project Coordination
  • Compliance reviews
  • Risk management strategies

Accomplishments

  • 2012 award winner: Guest Count number Change vs. Prior Year
  • 2012 award winner: Controllable Income dollars Change vs. Prior year
  • 2012 award winner: Increase in Sales from previous year ($270,000 -11%)
  • 2014 award winner: Increase in Sales from previous year ($205,000 -6.5%)
  • 2014 Guest scores improvement by 12%
  • 2014 Reduced team member turnover by 25%
  • Consistently maintained an A rating through Health Department inspections (2010-2015)

Key Skill Areas

  • Revenue Growth
  • Building and maintaining high performing teams
  • Inventory and cost control
  • Strategic planning and implementation
  • P&L budget accountability
  • Maintaining clean and safe work environments
  • Management training/leadership development
  • Computer applications
  • Reversing negative operational trends
  • Process improvement
  • Vendor coordination
  • DOT and FMCSA Compliance
  • Developing relationships and trust with team and vendors to help reach the desired result
  • Creative thinking and problem solving
  • Strong analytical skills involving numbers, trends, and processes that help identify opportunities and efficiencies
  • Developing and implementing Cost Controls eliminating wasted dollars and time for the business and team members.

Extracurricular Activities

Assistant Baseball Coach at Burns Middle School 2022-present Coaching local youth in Little League Baseball & developmental basketball leagues Hunting and the Outdoors with family and friends

Affiliations

  • I LOVE coaching youth sports! I have coach youth teams in basketball and baseball for years, and currently am the Assistant Baseball Coach at Burns Middle School in Burns, TN. I have two boys, ages 14 &12. Both are 3 sport athletes for their Middle School. When we are not chasing our tails with the sports schedules, we love spending time at the lake as a family and love to spend time hunting, fishing, & camping in the outdoors.

Certification

  • NATMI Certified in : Safety & DOT Compliance, Hazardous Materials Awareness Training
  • Have held previous ServSafe & NSF Certifications

References

References available upon request.

Timeline

Safety & Compliance Team Lead

Western Express Inc.
08.2018 - Current

Flatbed Safety and Compliance Manager

Western Express Inc.
03.2018 - 08.2018

Travel Center General Manager

Pilot Travel Center
12.2015

General Manager

Logan’s Roadhouse
10.2010 - 12.2015

Dry-Van Fleet Manager

Western Express Inc.
- 03.2018

Bachelor of Science- Interdisciplinary Studies -

Tennessee Technological University
Chris Swafford