Summary
Overview
Work History
Education
Skills
Timeline
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Chris Swain

Chris Swain

Celina,TX

Summary

Goal-driven, customer-focused, sales, and account management professional demonstrating consistent achievement of sales quota and service objectives in a fast-paced environment while maintaining the highest level of integrity. Proficient in the use of products Salesforce, Gong, Outreach, Aligned, Jira, Google/Microsoft. Experienced and enthusiastic Consultant with atrack record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

17
17
years of professional experience

Work History

Global Workforce Consultant

Deel
01.2022 - Current
  • First team hire for Client Development team at Deel
  • Achieved over 200% of monthly expansion goal while using Deel's full suite of products to create stickiness with Deel for clients
  • Awarded Top Earner on the Client Development team in 2022
  • Created playbooks that are used today by the team for how to win strategic deals, and how to map out different stakeholders from the client side
  • Ran quarterly QBRs with clients that were strategically driven conversations
  • Helped clients resolve platform issues and ran training for new and existing products
  • Mentored multiple new hires even past their onboarding stage
  • Maintained the lowest percentage of churn of all the AEs in the Client Development team
  • Managed a book of business of over 100 clients.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.

Strategic ENT Account Manager

HackerRank
01.2021 - 01.2022
  • Produced sales increase in each of my strategic accounts assigned
  • As the primary relationship manager, was responsible for customer experience, delivering resources for strategic initiatives, and expanding services within the account
  • Currently managing a book of business valued at $4,000,000/year
  • In Q1 of 2021, I had a 99% renewal rate and exceeded my expansion goal by 113%
  • In Q2 I exceeded my expansion goal by 200% and had a 100% renewal rate
  • Working with my VP of Sales to build a strong expansion pipeline for each quarter to help forecast our company expansion goals.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Sr. Renewal Manager

Selligent Marketing Cloud
01.2019 - 01.2021
  • Managing Enterprise level customers from different industries
  • My retention rate with HackerRank has been at 90% in both the Commercial and Enterprise
  • My portfolio of customers is valued at $6,000,000/year
  • The point of contact for all renewal and contract conversations and pricing
  • Teaming up with AEs and CSMs to identify expansion opportunities
  • While on the Commercial Team, I closed the most expansion dollars for Q2 and Q3 on the team
  • Customers that I have managed recently are LinkedIn, Salesforce, BNY Mellon, Morgan Stanley
  • Visa, PayPal, Cognizant, Palantir, and Whole Foods.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Client Success Manager

Reputation Defender
01.2014 - 01.2019
  • My portfolio of customers is valued at $4,000,000/year
  • Upsold new products, services, and upgrades to the existing client base
  • Met with clients to learn about their email strategy and marketing programs, and uncover solutions and areas for improvement
  • Team Lead for custom education solutions for my clients
  • High retention rate year to year
  • 95% renewal rate each year
  • Managing 63 clients from different industries (Financial, Retail, Media, Travel)
  • Currently working with top brands like FX Networks, Yahoo!, ipsy, Tatcha, Fisher
  • Investments
  • Reputation.com/
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.

Manager Advanced Client Solutions

Reputation Defender
01.2013 - 01.2014
  • Present and Demo SaaS online reputation management cloud software and services to individuals, SMB, and Enterprise businesses (including multiple Fortune 500 companies)
  • Utilize consultative sales processes to broker high-value contracts for corporations, C- level executives, and high net worth individuals
  • Advise clients on the complexities of online reputation management (ORM), search engine optimization (SEO), and social media strategies to increase the visibility of positive information/images in major search engines
  • Actively manage select VIP accounts while conducting cross-sells, up-sells, and renewals
  • Efficiently manage a sales pipeline within Salesforce.com while constantly outperforming quota in both revenue and units
  • Awarded “Service Hero” for Q2 in 2011 and Q2 in 2012
  • Awarded “Sales Hero” for being the top revenue maker and reaching over 120% of quota for Q3 in 2013, Q4 in 2013, and Q1 in 2014.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Member Services Associate

Reputation.com/Reputation Defender
01.2010 - 01.2013
  • Educated clients on products
  • Handled 30-40 client calls daily
  • Responsible for quick on-the-spot problem identification, efficient analysis, and problem-solving
  • Ability to efficiently communicate and relay resolutions to a variety of clients with differing needs
  • Compiling client reports for Executive Privacy clients based on in- depth background and internet research
  • Managed and up-sold Mid-Level accounts to our ReputationDefender High-Level
  • Services.

Senior Technical Support Analyst

Quia Corporation
01.2007 - 01.2010
  • Assisted and trained customers on all products and product-related services
  • Provided feedback for the development of new features for products
  • Tested and reviewed all new releases for products
  • Acted as the main point of contact for the sales team to ensure customers purchased the best product for their needs
  • Exhibited vast knowledge of all products and services to route customer software concerns to the proper department for further review
  • Maintained level of consistency in a fast-paced environment

Education

Computer Technician - Computer Installation And Repair Technology

OICW Technial Institute
Redwood City
10.2006

Skills

  • Operations Analysis
  • Business Planning
  • Management Coaching
  • Quality Assurance
  • Global Payroll Consultant
  • Payroll Services Consultant

Timeline

Global Workforce Consultant

Deel
01.2022 - Current

Strategic ENT Account Manager

HackerRank
01.2021 - 01.2022

Sr. Renewal Manager

Selligent Marketing Cloud
01.2019 - 01.2021

Client Success Manager

Reputation Defender
01.2014 - 01.2019

Manager Advanced Client Solutions

Reputation Defender
01.2013 - 01.2014

Member Services Associate

Reputation.com/Reputation Defender
01.2010 - 01.2013

Senior Technical Support Analyst

Quia Corporation
01.2007 - 01.2010

Computer Technician - Computer Installation And Repair Technology

OICW Technial Institute
Chris Swain