Chris Tart
Ocala,FL
Summary
Hardworking Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring Sales and customer service associates with talent for interacting with staff at all levels of the organization and the public. Eager to apply sales experience to a new opportunity.
Overview
13
13
years of professional experience
Work History
Senior Designer
Closets By Design
Ocala, United States
04.2019 - Current
- Developed schematics showcasing design layout, individual components and production procedures.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained visionary sales metrics
Security Manager
Defenders
Ocala , FL
05.2011 - 03.2019
- Created sales tools that were adopted by the company and are now used nationwide.
- Aligned company goals with customer outcomes and ensured satisfaction through effective communication, quality control and product education.
- Coordinated staff sales meetings discuss developmental strategy, best practices and process improvements.
- Reviewed operational records and reports to project sales and determine profitability.
- Coached employees in successful selling methods and encouraged cross-selling additional products and services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Tracked weekly sales to write detailed reports for senior leadership and streamline operation productions.
- Exceeded company visionary sales expectations by 40% for a consecutive 19 months.
- Maintained visionary sales results for seven years.
- Accomplished sales goals and boosted revenue by $400 per installation through product knowledge and customer relationship management.
- Attended weekly meetings with the Regional Director to discuss overall sales performance.
- Completed scheduled inventory counts and supply audits.
- Accurately recorded discrepancies of damaged parcels.
- Addressed customer complaints and requests by resolution or escalation.
- 2018 Accomplishments: Branch of the Year, Security/Sales and Installation Manager of the Year, Overall Install Quality Award, three Sales and Installation Agents in top ten. These results were accomplished out of 135 branches and 1,600 Sales and Installation Representatives nationwide. Two time Passion Award winner for Growth Oriented Learner and Competitive Winner.
- 2017 Accomplishments: Top 10 Security/Sales and Installation Manager, two Sales and Installation Agents in top ten. These results were accomplished out of 130 branches and 1,500 Sales and Installation Representatives nationwide Passion Award winner for Competitive Winner. Completed TrueU 8 Leadership in Training course.
Security Advisor
Defenders
Jacksonville, FL
08.2009 - 05.2011
- Conducted troubleshooting of sales and service operations to increase profitability and bring positive organizational change.
- Retained excellent client satisfaction ratings through relationship building and quality control.
- Resolved customer relation issues that impacted sales and business outcomes.
- Contacted satisfied customers to offer additional services.
- Upsold and closed customer sales by driving product benefits around client needs and exceeded company visionary results by 100%.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Developed strong rapport with customers and created a positive impression of the business.
- Served as lead technician and Awarded #9 Security Advisor out of 2200 nationwide .
Education
High School Diploma - undefined
Vanguard High School
Ocala, FL2001
Skills
- Relationship building and management
- Inventory management
- Optimizing business processes
- Customer service
- Sales reporting
- Sales expertise
- Goals and performance
- Self-motivated
- Territory management
- Product knowledge
- Interpersonal skills
- Highly competitive
- Attention to Detail
- Sense of Urgency
- Pride & Ownership
Timeline
Senior Designer
Closets By Design
04.2019 - Current
Security Manager
Defenders
05.2011 - 03.2019
Security Advisor
Defenders
08.2009 - 05.2011
High School Diploma - undefined
Vanguard High School
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