CHRIS MERRITT-TAYLOR
Pittsburgh,PA
Summary
Many qualified years of Business practice and dealing with others to make things impossible, become possible with hard work.
Strive to be a great teacher and better learner, that is always willing to go the extra mile for the team.
Belong to Autism Society and have had a passion for the last 30 years in this field. Both personally and professionally involved.
Have organized and provided holidays to both the clients and staff at Passavant Memorial Homes and Heart II Heart LLC over the last 10 years.
Focus to have the heart, the drive and the loyalty to get the job done correctly, on time and complete.
Attended a year of Paralegal Studies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Residential Site Decorator-Set Up/Closer-Contract
Heart II Heart
Pittsburgh, PA
05.2016 - Current
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and personal items.
- Participated in furniture selection and documentation of specifications.
- Paint furniture to refinish if needed to look professional and modern style up to date style
- Liaised with vendors and suppliers to procure decorative materials.
- Organized and attended meetings to discuss project status and brief new upcoming projects in person and via Zoom.
- Complete inspection of 6400 Rules compliant to state statues. Compare site needs and follow through to Compliancy and inspection
- Do weekly inspection of rounds to be sure everything was compliant to codes and replace or buy what was needed or missing
Medical Management Trainer-Contract Work
Heart II Heart LLC
Pittsburgh, PA
08.2021 - Current
- Created curricula, instructions, documents and written tests for various types of training courses.
- Created and oversaw medication passing and training programs implemented by State of Pennsylvania.
- Trained new personnel hired to fulfill various roles on medications and their roles. Document and sign all paperwork in MARS.
- Developed curricula, instructions, documentation and written tests for medication training courses.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Assisted Medical Manager with any help requested with binder making, medication day and fill.
Office Assistant-
Heart II Heart LLC
Pittsburgh, PA
01.2017 - 01.2022
- Organized staff and to cover all necessary duties during planned events and activities.
- Coordinated site investigations, documented issues and escalated to executive teams and CEO.
- Served as Direct Care at sites and office.
- Supervised learning activities in arts and crafts, for staff and Clients with intellectual disabilities.
- Identified community resources and networked with local officials to coordinate.
- Accurately documented all onsite issue using ASANA and Group Me.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled initial and return appointments for intellectually disabled clients, adhering to internal policies while accommodating individual customer needs.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Greeted customers and visitors in-person and via telephone calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Weekly medication Count/add/pull all client Medications and MARS and Archive by year.
- Delivered clerical support by handling range of routine and special requirements
- Interacted with customers by phone, email or in-person to provide information
- Arranged rapid office equipment repair and maintenance with vendors
- Verified accuracy of business records by consistently updating customer information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Developed correspondence letters, memos and emails
- Completed clerical tasks such as filing, copying and distributing mail
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
Owner and Operator
Island Tanning Salon
Pittsburgh, PA
04.2009 - 05.2015
- Open and close business, run and operate on daily basis
- Hire and train employees, set schedule, time clock balance out.
- Train employee's knowledge of working t-max timer panel and bed start.
- Use to track and train on Salon Iris POS sales platform, product and tanning bed use. Daily start balance and end balance.
- Client registration, input data, sign waivers and ACH sign ups.
- Banking and balancing out daily with cash, credit and gift certificates.
- Ordering and maintaining needed supplies
- Designing flyers and sales to promote free give away of trip twice yearly.
- Daily, weekly and monthly sales and packages.
- To check Tanning beds for safety daily before customer use, bulbs replaced wiring needed to timers.
- Train and participate in open and close cleaning and set up with disinfectant by tanning company standards.
- Planning monthly appreciation and employee events. Creating all displays in windows and throughout salon area.
- Be effective in dealing with others and achieving goal plans
- Microsoft and Vista experience along with dictation.
- Managed day-to-day business operations
Medical Receptionist-Front Office
South Pittsburgh Urology
Pittsburgh, PA
03.2007 - 06.2010
- Answer phones and schedule patients for office appointments and surgery schedules.
- Order test for patients and get results for upcoming Dist and return calls.
- Input patient information data and insurance, get verifications and authorizations.
- Check out patient and finial bill and input into computer system. Check out co payment and receive funds via cash or debit cards. Balance out at end of day.
- Maintain patient confidentiality and HIPPA requirements.
- Work between Pittsburgh Mercy office and Jefferson Office.
- Maintain all client files and log in test results.
- Do dictation on all hospital surgeries and office notes done by Doctors
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Organized paperwork such as charts and reports for office and patient needs
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Helped patients complete necessary medical forms and documentation
- Transcribed phone messages and relayed to appropriate personnel
- Maintained current and accurate medical records for patients
- Managed multi-line phone system and pleasantly greeted patients
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Completed patient referrals to other medical specialists
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Enhanced office productivity by handling high volume of callers per day
- Referred and screened patients to make best use of resources, triage staff and serve community members
- Responded to correspondence from insurance companies to verify patient's coverage
- Supported office staff and operational requirements with administrative tasks
- Completed and filed financial documentation for accounting purposes
Phlebotomist
Jefferson Hills
Westmifflin, PA
- Obtained blood specimens by performing venipunctures and finger sticks.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Followed physician orders to correctly administer therapeutic phlebotomy
- Centrifuged blood samples as outlined in clinical protocols
- Used personal protective equipment correctly to protect coworkers and patients
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
- Conducted venipuncture and other CT procedures
- Tracked collected specimens by initialing, dating and noting times of collection
- Organized daily work based on collection priority
- Performed bedside tests like bleeding time tests and entered results into patient charts
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care
- Packaged and shipped specimens to central lab daily
- Stocked phlebotomy cart or carrier with appropriate supplies
- Reviewed patient records for accuracy and completeness
- Monitored patients for reactions and verified sample quality
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
Education
Certification - Medication Admin Train The Trainer
Temple University
Philadelphia, PA10.2021
Training Certification - Phlebotomy
Phlebotomy
National Career Institute12.1997
High School Diploma -
Mon Valley Catholic High School
Charleroi, PA06.1983
Skills
- To maintain a professional business relationship with respect, be a strong team player
- Maintain operation / Detailed and goal orientated / Great phone skills
- Great problem solver and customer interaction skills
- Overall successful business management and organization skills
- Knowledge of 6400 state and count rules on setting up houses for residential services on intellectual disabilities
- Activist for Autism and Developmental Disabilities
- Completed KEPRO training on Diabetes/ injection administering
- Attended and completed classes on "How to Run a Small Business"
- Attended and completed classes on " Critical Thinking" and "How to Deal with Difficult People"
- ODP Certifications of Achievement -"Abuse: Detection, Reporting and Prevention of Abuse, Suspected and Alleged Abuse"
- "Individuals Rights", "Person Centered Practices", and "Recognizing and Reporting Incidents"
- Completed "Train the Trainer" in Medication Administering to Patient or Client
- Virtual
- Medical Office Management
- Home network management
- Medical Records Management
- Medical practice management
- Complaint resolution
- Report preparation
- Staff education and training
- Technical Support
- Administrative support
- Recordkeeping strengths
- Professional telephone demeanor
- Stocking and replenishing
- Medical issues management
- Medical office administration
- Patient Scheduling
- Insurance Verification
- Account management
- Electronic Medical Records
- Pre-hospital Care
- Outpatient care
- Inpatient care
- Appointment Scheduling
- Order fulfillment
- Office administration
- Scheduling and calendar management
- Travel planning
- Meeting arrangements
- Records management
- Office management
- Transcription and dictation
- Customer and client relations
- Filing and data archiving
- Hard working and self-motivated
Certification
ASERT-PA Autism.org-
- Preventing Sexual Abuse and Assault on Individuals with Autism for Direct Support Professionals.
- Autism spectrum disorder 101
- Recognize again reported incidents
- Person centered
- Detection Reporting and Prevention of Abuse Suspected Abuse and Alleged Abuse
- Individual Rights
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Medical Management Trainer-Contract Work
Heart II Heart LLC
08.2021 - Current
Office Assistant-
Heart II Heart LLC
01.2017 - 01.2022
Residential Site Decorator-Set Up/Closer-Contract
Heart II Heart
05.2016 - Current
Owner and Operator
Island Tanning Salon
04.2009 - 05.2015
Medical Receptionist-Front Office
South Pittsburgh Urology
03.2007 - 06.2010
Phlebotomist
Jefferson Hills
Certification - Medication Admin Train The Trainer
Temple University
Training Certification - Phlebotomy
Phlebotomy
High School Diploma -
Mon Valley Catholic High School
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