Chris Thomas
Kingsport,TN
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Manager
Longhorn Steakhouse
Kingsport, TN
11.2009 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Line Cook/Corporate Trainer
Longhorn Steakhouse
Cuyahoga Falls, OH
01.2002 - 11.2009
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Supported management strategies to build cooperative and skilled kitchen team.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Implemented training for back-of-house team members to understand kitchen procedures.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Coordinated group training to share kitchen procedure changes.
- Cooked same meals over and over during shifts with exact quality results.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Directed team in off-peak ingredient preparation and restocking work.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Education
BBA -
King University
Bristol, TN08.2020
Associate of Arts -
King University
Bristol, TN05.2017
Skills
- Strategic planning
- Staff Management
- Policies and procedures
- Mathematical calculations
- Business planning
- Schedule optimization
- Business Development
- Financial Management
- Key Performance Indicators
- Job inspections
- Verbal and written communication
- Operations management
- Improvement initiatives
- Coaching and mentoring
- Conflict Resolution
Timeline
Manager
Longhorn Steakhouse
11.2009 - Current
Line Cook/Corporate Trainer
Longhorn Steakhouse
01.2002 - 11.2009
BBA -
King University
Associate of Arts -
King University
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