Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
ProjectManager

Chris Thomas

Farmington,MI

Summary

A savvy IT Generalist with a comprehensive skill set encompassing network management, firewall security, Microsoft 365 administration, and Microsoft Teams Voice implementation. Proficient in Active Directory user account administration and infrastructure management, with a proven track record in delivering top-notch laptop and desktop support. Adept at developing training materials and serving as an Azure Cloud administrator, contributing to the organization's IT excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Desk Lead/Azure Cloud Administrator

RPT Realty
Southfield, MI
08.2016 - Current
  • Working as cloud administrator on Microsoft Azure environments, involved in Azure ADConnect configuring virtual machines, Storage accounts, and Azure resource groups.
  • Performed comprehensive IT onboarding for new users, encompassing procurement and shipment coordination of new office and Work-From-Home (WFH) hardware, handling creation and deletion of accounts, optimizing hardware and software functionality, and conduct thorough face-to-face and over-the-phone verbal onboarding, delivering clear instructions and support to facilitate a smooth transition into the organization.
  • Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.
  • Administer Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.
  • High-level experience with Microsoft 365 and Office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.
  • Led the ‘’On-prem to OneDrive” cloud storage conversion for the organization which included configuring back-end infrastructure, copying user data into the cloud, and training.
  • • Perform automation tasks in PowerShell.
  • • Diagnosed and troubleshot hardware, software, and network issues.
  • • Patch software and install new versions to eliminate security problems and protect data.
  • • Collaborate with vendors to locate replacement components/hardware and resolve advanced problems.
  • • Create user accounts and assign permissions.
  • • Installed and configured operating systems and applications.
  • • Ability to install Operating Systems on Servers and Devices
  • • Ability to work on IoT devices.

Network Support Technician

GP Strategies
Troy, MI
06.2007 - 08.2016
  • Supported and maintained Windows Server 2016, Active Directory, DNS, DHCP, and Group Policies, including auditing and problems diagnosis.
  • Administrator and support of Citrix Xen Desktop/XenApp environments.
  • Provided local and remote desktop support for corporate headquarters and satellite locations.
  • Built and maintained Dell and Apple computer systems and performed memory upgrades.
  • Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.
  • Experience with Microsoft 365 and Office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.
  • Composed training materials and organized training sessions for new employees, and experienced team members.
  • Assisted office end users as well as remote users via email, incoming IT 800 number, desk visits, and remote assistance tools (WebEx, MS Lync 2013, Skype for Business, etc.).
  • Administrator on Windows update server and high availability SQL servers.
  • Incidents and Requests were handled and escalated based on ITIL's set of practices for IT service management.
  • Manage and maintain company-wide Symantec anti-virus/malware system.
  • Worked with Citrix end users and with application teams to install, improve, or deploy updates to their applications installed in Citrix.
  • Build and Provide Desktop/Laptop support as needed.
  • Maintained a flexible schedule and responded to after-hours and weekend emergencies.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Oversaw daily operations to ensure high levels of productivity.

Education

Some College (No Degree) - Industrial Engineering

Western Michigan University
Kalamazoo, MI

Skills

  • Servers expertise
  • Technical Analysis
  • Microsoft Windows and Office
  • Hardware knowledge
  • Critical thinking
  • Excellent work ethic
  • Verbal and written communication
  • Responsible
  • Leadership
  • Multitasking abilities
  • Adaptability
  • Account Management
  • Hardware Replacement
  • Hardware and Software Configuration

Certification

Cisco Certified Network Associate (R&S) # CSCO12856278

MCSE (2007)

CompTIA A+ (2007, 2014, 2018)

Network+ (2018)


*Currently Renewing A+ and Network+*

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led telephony migration project from Cisco Phone environment to MS Teams (VOIP) phone environment.
  • Developed training materials, including one-hour training videos for OneDrive and Teams Phone functionality and usage.

Timeline

Service Desk Lead/Azure Cloud Administrator

RPT Realty
08.2016 - Current

Network Support Technician

GP Strategies
06.2007 - 08.2016

Some College (No Degree) - Industrial Engineering

Western Michigan University

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Chris Thomas