Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chris Thomas

Dallas

Summary

Dynamic and results-orientated customer service professional with extensive experience in account management, sales development, and client relations. Proven record of enhancing customer satisfaction, driving revenue growth, and fostering strong client partnerships. Seeking to contribute my skills and experience to a respected organization that values exceptional customer service.

Overview

22
22
years of professional experience

Work History

Senior Customer Service Representative

Graybar Electric
04.2023 - 11.2024
  • Company Overview: Datacom and Electrical Distributor
  • Cultivated and maintained strong relationships with existing clients while actively seeking new opportunities
  • Collaborated with the sales team of 8 to provide timely and accurate customer proposals
  • Enhanced order revenue through strategic product recommendations
  • Datacom and Electrical Distributor

Account Representative

ADI Global Distribution
01.2021 - 02.2023
  • Company Overview: Security and Audio-Visual Distributor
  • Drove revenue by expanding the existing account base and acquiring new clients
  • Leveraged Salesforce, SAP, and other internal business analysis tools to optimize account management
  • Coordinated RFP and proposals to government, education and enterprise customers
  • Security and Audio-Visual Distributor

Senior Account Representative

Communications Supply Corp
10.2017 - 07.2020
  • Company Overview: Datacom and Electrical Distributor
  • Generated new business through proactive outreach and daily outbound calls
  • Responded to customer inquiries and requests, providing timely quotations, and tracking sales documentation
  • Collaborated with leading manufactures to drive revenue to end users and contractors
  • Specialized in low voltage and security cabling solutions, security software and hardware and Audio Video products contributing to a 10% year-over-year revenue increase
  • Datacom and Electrical Distributor

Account Representative

Accu-Tech Corporation
11.2002 - 10.2017
  • Company Overview: Datacom and Security Distributor
  • Successfully penetrated Fortune 500, enterprise, and contractor accounts, achieving annual sales exceeding $2.5 million
  • President’s Award Winner for surpassing sales quotas by 20%
  • Negotiated strategic plans with partners to forecast sales and align business objectives
  • Resolved customer issues efficiently, ensuring high levels of customer satisfaction and loyalty
  • Datacom and Security Distributor

Education

Bachelor of Arts - English / Journalism

Texas State University

Skills

  • Customer support
  • Customer engagement
  • Data-driven decision making
  • Complaint resolution
  • Lead prospecting
  • Account reconciliation
  • Sales proposal creation
  • Acquiring new customers
  • Cold calling

Accomplishments

  • Presidents Award winner-exceeding 20% of yearly sales quota
  • Penetrated Fortune 500 customer accounts
  • Negotiated pricing to local, state, governments, universities and school districts
  • Solved several customer delivery and various issues to ensure customer satisfaction

Timeline

Senior Customer Service Representative

Graybar Electric
04.2023 - 11.2024

Account Representative

ADI Global Distribution
01.2021 - 02.2023

Senior Account Representative

Communications Supply Corp
10.2017 - 07.2020

Account Representative

Accu-Tech Corporation
11.2002 - 10.2017

Bachelor of Arts - English / Journalism

Texas State University

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Chris Thomas