Summary
Overview
Work History
Education
Skills
Activities
Software
Timeline
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Chris Thompson

Account Management
Cambridge,Ontario

Summary

Dynamic and purposeful Senior Account Manager with comprehensive experience in fostering client relationships, maintaining retention goals, driving revenue growth, and leading interdepartmental account teams in the highly competitive lead generation industry. Adept at identifying client needs and delivering innovative solutions that enhance satisfaction and retention rates. A proven history of seamlessly onboarding clients to instill confidence that they made the right decision, which will set everyone up for success. Strong communicator and analytical thinker, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels. Committed to leveraging my expertise in account management to help push the growth of an organization.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Senior Account Manager

Inbounds LLC
07.2022 - 03.2024
  • Manage a portfolio of client accounts both buyers and publishers, developing and maintaining strong, long-lasting customer relationships
  • Coordinate onboarding of new clients and campaigns with multiple departments, including sales, operations, and tech development, to ensure campaign success and client satisfaction
  • Conduct regular client reviews and reports on campaign performance, insights, and optimization strategies to drive continuous improvement
  • Identify upsell and cross-sell opportunities, contributing to increases in account growth annually
  • Stay abreast of industry trends and competitive landscape to advise clients on best practices and innovative marketing strategies
  • Utilization of multiple CRM software platforms to maintain an efficient process for order processing, project management, and campaign reporting
  • Addressing and resolving customer complaints or issues in a timely and effective manner to maintain customer satisfaction.

Marketing assistant

Wealth Connections Team
05.2020 - 06.2022
  • Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies
  • Creation of website content through a content management system, ensuring that all information is up-to-date and aligned with marketing campaigns
  • Provide support in the creation of visual content, including photos, videos, and graphics, working closely with graphic designers, or using simple design tools
  • Assist in developing Google Ad campaign strategies, including developing campaign goals, keyword research, ad creation, budget management, and campaign optimization.

Education

Some College (No Degree) - Economics

McMaster University
Hamilton, ON
09.2015 - 06.2018

LLQP -

Durham College
Oshawa, ON
05.2016 - 09.2016

Skills

Account Management

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Activities

  • Leader and Social Media Manager, Black Boys Code, 02/01/19, 03/01/20
  • Public Speaker, Beating the odds (Laurier), 08/01/20, Present

Software

Salesforce

Mondaycom

Retreaver

Everflow

Timeline

Senior Account Manager

Inbounds LLC
07.2022 - 03.2024

Marketing assistant

Wealth Connections Team
05.2020 - 06.2022

LLQP -

Durham College
05.2016 - 09.2016

Some College (No Degree) - Economics

McMaster University
09.2015 - 06.2018

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Chris ThompsonAccount Management