Chris Thompson
Arlington
Summary
Dynamic and results-driven professional with extensive experience at B&b Fabricators as a Lead Forklift Operator. Proven expertise in heavy equipment operation and safety compliance, enhancing workflow efficiency and reducing incidents. Adept at mentoring teams and fostering collaboration, ensuring high standards in inventory management and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Lead Forklift Operator
B&b Fabricators
Arlington, WA
09.2022 - 12.2025
- Operated forklifts to transport materials efficiently throughout warehouse environment.
- Conducted regular inspections and maintenance on equipment to ensure safety standards compliance.
- Trained new operators on safe lifting techniques and equipment operation protocols.
- Coordinated with team members to streamline workflow and improve inventory management processes.
- Monitored stock levels and reported discrepancies to maintain accurate inventory records.
- Implemented safety procedures, reducing workplace incidents and ensuring compliance with regulations.
- Resolved issues related to damaged goods or misplaced items expeditiously, maintaining customer satisfaction levels.
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Established strong working relationships with suppliers and transportation providers, facilitating timely deliveries and pickups as needed.
- Streamlined order fulfillment process with efficient forklift operation, reducing loading and unloading times.
- Organized storage areas to maximize space utilization while still allowing easy access to products when necessary.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Truck Driver
Mackenzie Trucking
Arlington, WA
01.2000 - 2011
- Operated heavy-duty trucks for material transportation to construction sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed loading and unloading of excavation materials, optimizing delivery schedules.
- Maintained accurate logs of driving hours and cargo details for regulatory compliance.
- Collaborated with site managers to coordinate delivery timelines and project needs.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Inside Sales Representative
Builders Alliance
Sedro-Woolley, WA
07.2020 - 05.2022
- Managed customer inquiries and provided product information to enhance sales opportunities.
- Built relationships with clients through regular follow-ups and personalized communication strategies.
- Utilized CRM software to track sales activities and maintain accurate client records for reporting purposes.
- Analyzed sales data to identify trends, contributing to improved forecasting and inventory management strategies.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Service Manager
Lowes Home Improvment
Mount Vernon, WA
07.2016 - 07.2020
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored staff on product knowledge and best practices for customer engagement.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated team schedules, ensuring adequate coverage during peak hours for operational efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Collaborated with department heads to streamline processes, improving overall store performance.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
CSA
Lowes Home Improvment
Arlington, WA
05.2013 - 07.2016
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions and maintained accurate records of customer interactions.
- Educated customers on product features, benefits, and promotions effectively.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Adapted quickly to new systems and procedures, ensuring seamless operations.
- Provided training support for new associates, fostering a collaborative work environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Truck Driver
Torset Excavating
Snohomish, Wa
02.2004 - 2006
- Resolved transport-related issues proactively to minimize project delays and disruptions.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
- Reduced downtime by promptly reporting and addressing maintenance issues.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Operated heavy-duty trucks for material transportation to construction sites.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
Education
Diploma - Medical Assistant
Everest College
Everett, WA02.2012
High School Diploma - General Studies
Lake Stevens High School
Lake Stevens, WA06.1994
Skills
- Loading and unloading
- Workplace cleanliness
- Scheduling and planning
- Mechanical aptitude
- Teamwork and collaboration
- Team player
- Problem-solving
- Safe driver
- Punctual and reliable
- Warehouse safety
- Verbal and written communication
- OSHA workplace safety
- Safety awareness
- Shipping and receiving expert
- Storage and organization
- Heavy equipment operation
- Forklift operator certification
- CPR training
- Palletizing
- Mentoring and coaching
- Deadline driven
- Dependable/ reliable
- Punctual
Timeline
Lead Forklift Operator
B&b Fabricators
09.2022 - 12.2025
Inside Sales Representative
Builders Alliance
07.2020 - 05.2022
Service Manager
Lowes Home Improvment
07.2016 - 07.2020
CSA
Lowes Home Improvment
05.2013 - 07.2016
Truck Driver
Torset Excavating
02.2004 - 2006
Truck Driver
Mackenzie Trucking
01.2000 - 2011
Diploma - Medical Assistant
Everest College
High School Diploma - General Studies
Lake Stevens High School