Chris Thornhill
Arizona City,Arizona
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 20+ years of related experience. Results-driven Field Operations Manager well-versed in administering budgets, maintaining compliance and planning workflow. Excellent communication and conflict-management skills. Pursuing new professional challenges and opportunities for advancement.
Overview
17
17
years of professional experience
Work History
Field Operations Manager
Interstate Mechanical Corporation, IMCOR
07.2022 - Current
- Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
- Analyzed data trends to identify potential bottlenecks in the field operations process, implementing solutions to address these issues effectively.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Managed $40 M+ operations budget and launched monthly communications processes to enable best practices implementation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in the development of company policies and procedures related to field operations, ensuring compliance across all teams.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented and maintained high standards of quality in all areas.
- Collaborated with cross-functional teams to identify areas of improvement, driving continuous process enhancements.
- Reduced operational costs with diligent budget management and resource allocation.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
- Influenced change management strategies by providing valuable input based on firsthand experience within the field operations team.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular safety audits and implemented corrective measures, ensuring a safe working environment for all team members.
- Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw work of 165 personnel, with 6 direct reports.
Field Operations Manager
Spectrum Mechanical & Service
02.2015 - 07.2022
- Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
- Analyzed data trends to identify potential bottlenecks in the field operations process, implementing solutions to address these issues effectively.
- Manage Piping Dept. Detailer/ Design/ BIM Coordination
- Manage all field project Sheetmetal, Plumbers, pipefitters, and welders, on all Hydronic, plumbing and DX Systems.
- Conduct interviews, hiring and releasing of manpower as needed
- Know the specifications, submittals, scope, schedule, budget, cost of all company field projects and BIM detailing efforts.
- Report the progress and cost of labor and material of all projects to company owners in a monthly job cost report.
- Plan, staff, and direct manpower for all field projects, and detailing needs.
- Provide training for areas needing improvement to ensure quality, production and safety.
- Ensure all weld requirements and quality are adhered to.
- Review and conduct final sign off on shutdown/ outage plans for occupied facilities involving piping systems.
- Train and ensure all employees understand and adhere to Spectrum Mechanicals strict zero tolerance safety program
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Field Manager
Midstate Mechanical
02.2009 - 02.2015
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Facilitated field operations through supervision and direction of field personnel.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Understand project specification, submittals, drawings, schedules, budgets etc....
- Coordinate projects with other trades and subcontractors
- Design and draw central plants, HHW boiler plants, Chiller plants, condenser water plants, Tower yards, and all hydronic and DX distribution systems
- Submit matertial takeoffs for all of the aboved piping systems
- Oversee and Manage the installation of all piping systems
- Pressure test all piping systems as per specifications
- Build a project manpower loading graph based on the project schedules
- Maintain all of the necessary paperwork and schedules to support projects
- Understand the manpower and material costs of the projects from start to finish
Welder/ Fitter/ Foreman
Zachry Industrial
01.2007 - 02.2009
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Fabricated shop parts directly from blueprints.
- Chipped off excess weld, slag, and spatter using hand tools.
- Foreman, welder and pipefitter of the installation of process piping in heavy industrial projects powerplants, mining
and oil refineries - Welded various connections with high-quality final results.
- Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
Education
High School Diploma -
Santa Cruz Valley Union High School
Eloy, AZ06.1993
Skills
- Logistics
- Program Leadership
- Staff recruitment
- Staff Development
- Asset Management
- Decision-Making
- Training Management
- Microsoft office
- Scheduling
- Excel
- Customer service
- WORD
- NCCER Certified
- 30 Hour OSHA
- MSHAW First aid/ CPR
- Confined spaces
- Fall protection
- Rigging/ Hoisting
- Scissor/ Forklift trainer
- Excavation trenching and shoring
- Certified heavy equipment operator
- Commercial Vehicle Experience
- BIM 360
- ProCore
- Sage
- Timberline
- AutoCAD
- Bluebeam
Timeline
Field Operations Manager
Interstate Mechanical Corporation, IMCOR
07.2022 - Current
Field Operations Manager
Spectrum Mechanical & Service
02.2015 - 07.2022
Field Manager
Midstate Mechanical
02.2009 - 02.2015
Welder/ Fitter/ Foreman
Zachry Industrial
01.2007 - 02.2009
High School Diploma -
Santa Cruz Valley Union High School
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