Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer Work
References
References
Volunteer Work
BusinessAnalyst
Chris Thrasher

Chris Thrasher

IT Services
Nashville,TN

Summary

Resourceful, energetic, forward-thinking. Insatiable learner and always willing to share knowledge and experiences with others. Founding trust in business relationships by earnestly offering clients the best products, services, and solutions to fit their needs, while remaining focused on security and positive client experiences. Thrive in a fast-paced, dynamic environment and strive to go above and beyond in both my work and personal ambitions.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certificates

Work History

Service Desk Analyst

Acumen Technology
Nashville, TN
10.2019 - 01.2022
  • Provided remote support for all managed IT systems, focusing on security and client satisfaction while satisfying SLA requirements.
  • Consistently provided clear, competent, and expedient communications to both clients and internal team.
  • Created and maintained detailed, easy-to-follow internal documentation in ITGlue; ensured passwords and documents stayed up-to-date.
  • Documented all work notes, time entries, client communications, and expenses in ConnectWise Manage.
  • Diagnosed issues ranging from end-user interruptions to system-wide failures; Invoked additional engineers and notified POC's according to internal escalation protocols when necessary.
  • Served as after-hours emergency contact on a rotating schedule with a focus on prompt response, effective resolution, and consistent status updates to both client and team.
  • Assisted clients and end-users who are adapting to hybrid/remote work models, implementing SSL VPN’s, Remote Desktop Services, SharePoint, Azure Enterprise Apps, and MFA policies to ensure secure and reliable access to company data and applications.
  • Supported clients spanning myriad industries, from local non-profits and adoption agencies to financial institutions and marketing agencies, adapting to their respective priorities and SOP’s.
  • Administrated local services like Active Directory, Group Policy, shared file and print servers, and PBX's, as well as cloud-based counterparts like Azure AD, SharePoint, Exchange, Teams, Intune, Google Workspace, 3CX, etc.

VoIP Technician

IT Voice
Birmingham, AL
12.2018 - 10.2019
  • Designed, deployed, and maintained 30+ on-premises and cloud-based Digium, EvolveIP, and Brightlink phone systems as the primary technician for all clients.
  • Worked closely with CTO to R&D new solutions to offer new and existing clients.
  • Collaborated with the Sales team to demo our systems to prospective clients, then engaged POC's to engineer custom solutions
  • Cultivated working relationships with clients to proactively address concerns, troubleshoot problems, implement new ideas, and offer additional products and services.
  • Meticulously documented work performed and entered time to internal ticketing system.
  • Served as emergency after-hours contact on a rotating schedule.
  • Trusted to care for company vehicle, cell phone, and tools, submitting regular reports accounting for personal inventory.

Information Technology Operations Engineer

South Coast Brands
Birmingham, AL
10.2018 - 02.2019
  • Constructed mobile form submission application (iOS, Android, web) to replace existing service, reducing operational costs while improving end-user experience, making information more easily accessible, and improving the quality of client reports.
  • Implemented automations and integrations across FastField, Quickbooks, Gmail, Google Sheets, and Google Calendar, improving operations efficiency.
  • Created file structure to improve documentation of products, employees, and stores.
  • Generated monthly schedules for employees attending to 42 locations across the southeast.

Area Sales Representative

South Coast Brands
Birmingham, AL
02.2016 - 02.2019
  • Served as a Brand Ambassador for 9 brands (40+ SKUs), representing brands and maintaining presence in 6 Whole Foods and 5 local organic grocers across Alabama and Tennessee.
  • Established and maintained working relationships with buyers via email, phone, and store visits to 11 locations across Alabama and Tennessee; leveraging relationships to market new brands and SKUs as the company brought on new clients.
  • Performed product demonstrations in most stores, educating customers and handing out samples, often running promotions or offering coupons to boost the efficacy of demos.
  • Utilized a personal vehicle to transport products and equipment, often requiring overnight stays; tracked and reported vehicle use and accounted for expenses on company card.

Education

Engineering Physics

Samford University
Birmingham, AL
08.2013 - 12.2017

Upper-level Engineering Electives

University of Alabama At Birmingham
Birmingham, AL
08.2017 - 12.2017

Skills

    Desktop support

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Certification

3CX Basic Certified Engineer v15

Timeline

Service Desk Analyst

Acumen Technology
10.2019 - 01.2022

Digium Certified Sales Engineer (dCSE)

05-2019

Digium Switchvox Support Engineer (dSSE)

04-2019

VoIP Technician

IT Voice
12.2018 - 10.2019

Information Technology Operations Engineer

South Coast Brands
10.2018 - 02.2019

3CX Basic Certified Engineer v15

09-2018

Upper-level Engineering Electives

University of Alabama At Birmingham
08.2017 - 12.2017

Area Sales Representative

South Coast Brands
02.2016 - 02.2019

Engineering Physics

Samford University
08.2013 - 12.2017

Volunteer Work

Board Member, Leisure Heights Homeowners' Association - Nashville, TN

Dec 2021 - Present

  • Constructed new O365 tenant to improve communications amongst the Board, Homeowners, and our HOA management contractor.
  • Spearheaded file migration to SharePoint and documentation overhaul.
  • Audited financial statements and pursued compensation for improper handling of HOA funds as well as unmet contractual obligations from Vendors.
  • Researched partners and negotiated a contract with a new management company, improving Homeowners' experience with the HOA, increasing community trust and engagement, and making it easier for the Board to handle community matters directly, rather than being wholly dependant on our management company; all while saving Homeowners costs on monthly dues.

References

Brent Peden - Team Lead

Acumen Technology

  • 615.744.2008
  • Bpeden@acumentechnology.com

Jordyn Saldaña - Service Coordinator

Acumen Technology

  • 615.744.2027
  • Jsaldana@acumentechnology.com

Sonny Clark - CEO & Founder

Acumen Technology

  • 615.744.2020
  • Sclark@acumentechnology.com

References

Brent Peden

Team Lead - Acumen

  • 615.744.2008


Jordyn Saldaña

Service Coordinator - Acumen

  • 615.744.2027


Sonny Clark

CEO & Founder - Acumen

  • 615.744.2020

Volunteer Work

Board Member, Leisure Heights Homeowners' Association - Nashville, TN

Dec 2021 - Present

  • Constructed new O365 tenant to improve communications amongst the Board, Homeowners, and our HOA management contractor.
  • Spearheaded file migration to SharePoint and documentation overhaul.
  • Audited financial statements and pursued compensation for improper handling of HOA funds as well as unmet contractual obligations from Vendors.
  • Researched partners and negotiated a contract with a new management company, improving Homeowners' experience with the HOA, increasing community trust and engagement, and making it easier for the Board to handle community matters directly, rather than being wholly dependent on our management company; all while saving Homeowners costs on monthly dues.

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Chris ThrasherIT Services