Michael Harwell
Sterrett,AL
Summary
Versatile and dynamic professional with proven expertise in customer service and heavy equipment operation, notably at T.E Stevens Construction. Excelled in enhancing customer satisfaction and safety on job sites, demonstrating exceptional problem-solving, adaptability, and teamwork. Achieved significant improvements in process efficiency and safety compliance, showcasing a blend of technical skills and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Volunteer
Christopher`s Creations
01.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved customer complaints by actively listening to their concerns and implementing appropriate solutions.
- Served as a reliable point of contact for customers seeking assistance or information regarding services provided by the organization.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Heavy Equipment Operator
T.E Stevens Construction.
12.2024 - 02.2025
- Operated range of heavy equipment on regular basis.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated Street sweeper, Roller compactor and Drum roller to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift inspections and accurately completed equipment logs and reports.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Improved soil compaction on several key projects by adeptly handling vibratory rollers.
- Loaded and unloaded construction materials on site.
Education
High School Diploma -
Evangel Christian School
Alabaster, AL05-2024
Skills
- Customer focus
- Complaint handling
- Assertiveness
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Creative problem solving
- Decision-making
- Conflict resolution
Timeline
Heavy Equipment Operator
T.E Stevens Construction.
12.2024 - 02.2025
Customer Service Volunteer
Christopher`s Creations
01.2020 - Current
High School Diploma -
Evangel Christian School
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