Chris Tsao
Hollywood,FL
Summary
Dynamic General Manager with expertise in staff training and customer experience. Proven ability to enhance operational efficiency and build strong team dynamics, driving impactful service improvements.
Dedicated General Manager with a strong background in restaurant operations. Skilled in problem solving and supervision, consistently achieving operational goals while fostering a positive customer experience. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
General Manager
Crudo Japanese Cusine
Boston, Massachusetts
10.2017 - 10.2025
- Managed daily restaurant operations and ensured efficient service delivery.
- Supervised kitchen staff and maintained high food quality standards.
- Developed and implemented staff training programs for enhanced performance.
- Coordinated inventory management and supplier relationships for timely deliveries.
- Enhanced customer experience by addressing feedback and improving service processes.
- Collaborated with marketing team to promote restaurant events and specials.
- Ensured compliance with health regulations and safety standards across all areas.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
General Manager
Blue Fuji Japanese Restaurant Cuisine
Bedford, Massachusetts
08.2016 - 09.2017
- Oversaw daily operations and ensured efficient workflow across departments.
- Managed staff schedules to optimize productivity and resource allocation.
- Implemented training programs for new employees to enhance performance.
- Facilitated communication between teams to align project goals and objectives.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
General Manager
Genki Ya Japnese Cuisine and Lounge
Boston, Massachusetts
05.2014 - 03.2016
- Oversaw daily operations and ensured efficient workflow across departments.
- Managed staff schedules to optimize productivity and resource allocation.
- Implemented training programs for new employees to enhance performance.
- Facilitated communication between teams to align project goals and objectives.
- Conducted regular staff meetings to address issues and share updates.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
FOH Manager
Mandarin/Bamboo Fine Asian Cuisine
Reading, Massachusetts
11.2013 - 05.2014
- Managed daily front-of-house operations for the restaurant.
- Trained and supervised staff to ensure exceptional customer service.
- Coordinated dining room setup and maintained cleanliness standards.
- Handled customer inquiries and resolved service-related issues promptly.
- Collaborated with kitchen staff to optimize food delivery timing.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
Education
Certificate Culinary Arts - Culinary Arts
The Art Institute of New York City
New York, NY09-2007
Bachelor of Arts - Business Management
Stony Brook University
Stony Brook, NY07-2002
Skills
- Staff training
- Customer experience
- Restaurant operations
- Team leadership
- Conflict resolution
- Problem solving
- Staff motivation
- Leadership and team building
- Supervision and training
- Employee scheduling
Timeline
General Manager
Crudo Japanese Cusine
10.2017 - 10.2025
General Manager
Blue Fuji Japanese Restaurant Cuisine
08.2016 - 09.2017
General Manager
Genki Ya Japnese Cuisine and Lounge
05.2014 - 03.2016
FOH Manager
Mandarin/Bamboo Fine Asian Cuisine
11.2013 - 05.2014
Certificate Culinary Arts - Culinary Arts
The Art Institute of New York City
Bachelor of Arts - Business Management
Stony Brook University