Chris Tucker
Senior Business Executive Leader
Morrow,OH
Summary
Passionate and accomplished Senior Business Executive with a track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
30
30
years of professional experience
Work History
General Manager - HVAC
Reading Heating & Air
Cincinnati, Ohio
04.2025 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Co-Owner/Vice President
Zimmer Heating & Cooling
01.2023 - 03.2025
- Established foundational processes for business operations.
- Lead company in marketing efforts to grow revenue by 60% from 2022 to 2024.
- Drove initiatives that led to a 12% net profit YE 2024.
- Expanded 1800+ annual customer maintenance agreement program for service department.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Maintained P&L and shouldered corporate fiscal responsibility.
Business Development and Sales Executive
Zimmer Heating & Cooling
11.2014 - 12.2022
- Increased company sales by 50% from $2.5M to $5M
- Responsible for $2.1M in sales revenue in 2022
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Facilitated business by implementing practical networking techniques.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and technicians to boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Boosted marketing strategies to increase sales revenue.
Business Development Manager
Peak Heating & Air
03.2014 - 06.2014
- Develop and implement a retail/residential business plan to grow business in excess of $1M/Annually.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Educate & drive HVAC service professionals in sales, product education & training to achieve/exceed target goal of $250+ average per service call invoice.
- Ensure proper materials, tools, and inventory levels are met to serve customers in a timely basis.
- Created a production report to track service department employees performance daily, weekly, & monthly; to manage and drive KPI performance.
- Coach service and install technicians for both career and company growth.
General Manager
Thomas & Galbraith Heating, Cooling, & Plumbing
Cincinnati, Ohio
11.2008 - 01.2014
- Led and directed a team of 20 HVAC & plumbing professionals in sales, product education, and training to obtain a KPI target goal of $225 per service invoice.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- P&L management and budgeting.
- Produced daily reports on technician and branch performance.
- Drive company KPI's through training & education for service technicians & sales person to increase company revenue.
- Formulated company initiative in 2010 to sell private labeled equipment which increased gross margin by 5% at the end of 2012 (40% GM in 2010 vs. 45% GM in 2012).
- Increased customer retention rate to 92% from 77% on standard service maintenance plan by implementing a recurring credit card charge customer monthly maintenance program to earn exclusive benefits. The program generated automatic $16K/month cash flow.
- Refined inventory purchasing budget to improve JIT (Just In Time) inventory; reducing warehouse stock from $100K to $44K.
- Managed budget implementations, employee reviews, training, schedules, and sales negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures and culture.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Initiated project to implement a CRM system for customer database management.
- Ensure all technicians and installers are educated on all current building, electrical, and plumbing codes/laws.
- Payroll management and Administrative staff management and training.
- Marketing and sales strategy planning and impletmentation.
Operations Manager
Dapper Company
Loveland, Ohio
01.2000 - 05.2008
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
Rental Sales Representative
Penske Truck Leasing
Toledo, Ohio
09.1998 - 01.2000
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Executed sales and marketing initiatives to increase revenue for company.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Rental Counter Representative
Penske Truck Leasing
Columbus, Ohio
06.1996 - 09.1998
- Maximize rental utilizations daily & coordinate with the service department to ensure timely repairs to get rental units into “ready to rent” status at all 3 Columbus locations.
- Assess rental units that are nearing end of cycle life to transition to sell to keep rental fleet newer in age and attractive to clientele.
- Greeted customers entering store with friendly demeanor and positive attitude, assessing customer needs and directing towards specific rentals depending on their needs.
- Answered questions about store policies and addressed customer concerns.
- Responsible for D.T.R.’s (Driver Trip Reports) for rental fleets in all 3 Columbus locations/Columbus market.
- Developed strong rapport with customers and created positive impression of business.
- Built relationships with recurring customers and associates, establishing company as an industry leader in transportation fleet rental needs/products.
Education
Bachelor of Science - Psychology
Muskingum University
New Concord, OHSkills
- Policy and procedure implementation
- Business growth
- Decision-making
- Operations management
- Strategic planning
- Financial & Budget planning & management
- Clear communication
- Business strategy
- Small business operations
- Change management
- Cash flow management
- Inventory management
Accomplishments
- In 2024 at Zimmer Heating and Cooling; implemented a customer review program to gain Google reviews after every service call. Google reviews grew by 400%.
- In 2023; headed a project to reinvent our website and a Google Ad campaign, which increased website views substantially and led to new customers.
- Implemented a technology plan at Thomas & Galbraith in 2011 to outfit field service technicians with mobile devices that allowed company to invoice customers electronically and accept payment via credit card in the field. This reduced credit card finance rates 1.5% on annual charges of $800K; saving $12K annually. This also reduced the need for paper forms, ink-toner, and other office supplies which reduced expenses an additional $8K annually
- Used Microsoft Excel to develop sales tracking spreadsheet in 2009 for service technicians while at Thomas & Galbraith Heating & Cooling.
- Lowered & maintained labor costs for installed equipment from a rate of 13.9% in 2009 to a rate of 9.5% of total costs in 2010, 9.1% in 2011, and 9.7% in 2012.
- Implemented a QC (Quality Check) program in 2009 at Thomas & Galbraith on new equipment/system installations that improved quality of work, reduced call backs by 92% from a previous rate of 80%, and improved sales system for sales staff by implementing this standard procedure
2020 A.C.C.O. (Air Conditioning Contractors of America) President for the State of Ohio
Lead the organization in the mission to provide advocacy, education, professional development, and valuable services to our members and the HVACR industry.
Timeline
General Manager - HVAC
Reading Heating & Air
04.2025 - Current
Co-Owner/Vice President
Zimmer Heating & Cooling
01.2023 - 03.2025
Business Development and Sales Executive
Zimmer Heating & Cooling
11.2014 - 12.2022
Business Development Manager
Peak Heating & Air
03.2014 - 06.2014
General Manager
Thomas & Galbraith Heating, Cooling, & Plumbing
11.2008 - 01.2014
Operations Manager
Dapper Company
01.2000 - 05.2008
Rental Sales Representative
Penske Truck Leasing
09.1998 - 01.2000
Rental Counter Representative
Penske Truck Leasing
06.1996 - 09.1998
Bachelor of Science - Psychology
Muskingum University