Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Turner

Oregon City,OR

Summary

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

11
11
years of professional experience

Work History

Customer Service Advisor

Lithia Subaru
01.2023 - 05.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Explained charges, fees, terms of sales and service agreements to over Number customers daily.
  • Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
  • Resolved concerns with products or services to help with retention and drive sales.

Machine Operator Technician

Columbia Rubber Mills
01.2021 - 01.2023
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Manually set up machinery, lathes and grinders.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.

Senior Customer Service Advisor

Jiffy Lube
05.2012 - 01.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Took cash and credit card payments via phone, in person and through email.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate Of General Studies - Ged

Tigard High School
Tigard, OR
06.1989

GED - Hi School Diploma

Chemeketa Community College
Salem, OR
05.1990

Skills

  • Business Development Understanding
  • Collaborative Environments
  • Escalation Procedures
  • Document Preparation
  • Quality Assurance
  • Active Listening
  • Productivity Standards
  • Customer Service Excellence

Timeline

Customer Service Advisor

Lithia Subaru
01.2023 - 05.2023

Machine Operator Technician

Columbia Rubber Mills
01.2021 - 01.2023

Senior Customer Service Advisor

Jiffy Lube
05.2012 - 01.2021

GED - Hi School Diploma

Chemeketa Community College

Associate Of General Studies - Ged

Tigard High School

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Chris Turner