Chris Vazquez

• Troubleshoot, repair desktops and mobile units. Create and run installation cabling, computers and printers. Setup and install racks for switches and audio video systems. Vendor communication for telecom and station configuration. Create and maintain documentation for testing processes.

• Complete computer setup, configurations and installations to schools in Los Angeles county.

• Responsible for a telephone, internet and multimedia system installations. Extensive customer service and problem resolution. Asses, identify and troubleshoot issue for complete resolution or escalation of issue. Administer and manage and drive equipment van to complete route.

• Managed company software and IT projects utilizing MS Project, Connectwise and Labtech to update all projects not in the system. Created new office ticket process for undocumented IT and software project for proper ticket resolution. Managed the AWS console to update customers' resources for projects / computing needs. Created new projects setups (using Connectwise/MS Project) ticketing and issue tracking. Utilized Labtech RMM to troubleshoot and manage customer's networks for optimal operation. Traveled to customer's premises to installs and repair computers and network.

• Planned organized and completed the office move of equipment and office operations to location. Maintained computers, printers and ticketing network for daily operations, Recommended and installed new server 2008 and computers to upgrade network hard ware operations.

• Managed large customer base to design door and windows utilizing the M20 application. Customer engagement for weekly advertisements promoting company products and presenting customers with their best options to remodel their house, raising negative comps (-49) to a positive 29%.

• Streamline the computer network to 95% efficiency in hardware and server use. Developed and designed new customer credit reporting procedures and compliance. Designed/installed critical government software for OFAC monitoring and compliance. Managed 5 ATM installation project achieving an 11% savings.

Complete daily merchandise audits fir daily deliveries, identify, track and reciver lost merchandise. Extensive communication with central office to make adjustments and credits to merchandise found. Repair and troubleshoot printers and computers for daily opperations.