Chris Velazquez

• Met and trained 60+ SchoolPass clients to set up and implement SchoolPass Cloud Operations modules (Staff/Student/Teacher databases, Transportation, Carpools, Activities, Attendance, Health Checks)
• Conducted quarterly business reviews with 60+ clients and provided written reports to senior staff
• Provided live online customer support to parents and staff via RingCentral phone support and Zendesk ticketing
• Managed internal support for Developers and Sales teams with database administration and project management via MSSQL, Slack, Monday, Basecamp, ZOHO & Hubspot
• Trained new Implementation/Customer Success team members
  

Promoted 2015 from Archive Lead/Special Projects

• Led front-end and back-end support (SQL) to SDI's Finance and Operations teams working with business process management system for orders, scheduling, and invoicing which resulted in savings and improved profit margins
• Managed and trained over 100 global users of SDI Media’s proprietary subtitling and dubbing software and subtitling/dubbing application suites
• Created new SLA agreements to improve support response times with SDI Media's business stake holders
• Managed team of employees, overseeing hiring, training and professional growth of new global support staff hires in Los Angeles, Mexico City, Warsaw and Manila.

• Created new archiving program with in-house tool developers. Increased archiving production workflows by 400%. Cleared year-long backlog of deliverables
• Developed new Client Archiving workflows for Clients such as WB, CBS and Sony
• Coordinated special projects that fell outside normal workflows between Tech Services, Multimedia, & Corporate departments
• Researched, developed and implemented methods for delivering Special Projects across organization
  

• Created and standardized subtitle on-screen positioning workflow which decreased deliverable errors by 90%, saving company hundreds of thousands of dollars in rejected files
• Documented new work-flows, trained and managed dozens of new global Tech Team employees