Chris Ventola
KINGSTON,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
DIRECTOR INTERMEDIARY SERVICES
Amundi Asset Management
02.2022 - Current
- Managed a team responsible for Intermediary fee payments such as revenue sharing, sub transfer agent, networking, and 12b1 fees totaling an average of 200 million annually.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Led the successful integration of robotics into invoice processing in 2023, streamlining workflows and increasing efficiency.
- Co-authored and implemented an enhanced intermediary oversight program, strengthening compliance and risk management processes.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
DIRECTOR, INTERMEDIARY SERVICES AND SUPPORT
Columbia Management Investment Services/ ColumbiaThreadneedle Investments
01.2007 - 02.2022
- Managed a team responsible for Intermediary fee payments such as revenue sharing, sub transfer agent, networking, plan administration, and omnibus 12b1 fees totaling an average of over $900 million annually
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- High dollar volume team required to be audited by multiple audit teams quarterly and annually
- In 2020 team was audited 15 times with no actionable findings
- Led the effort in 2019 to convert portions of our manual invoice process to automated by way of robotics
- This automation was estimated to have saved $70,000 dollars annually
- Additionally, this projected was presented to the annual board meetings as one of the greatest achievements for the Transfer Agency
- Led the effort to convert our invoice storage process from paper and email to AWD Imaging
- In addition to this creating a monetary savings by reducing the amount of paper we use, but it also addressed risk concerns related to a paper environment
- Created the current process by which we transmit data to internal partners such as finance, accounting operations and treasury
- This process allows them to post intermediary payments to the general ledger and track internal money movement
- Part of a working group whose goal is to review new and changing prospectus language and ensure it meets requirements for publication
- Review all new Intermediary agreements and amendments required to sell Columbia Threadneedle funds
- These agreements required understanding and signoff for the operational aspects outlined in said agreements
- Consistently develop, monitor, and update procedures to ensure they conform to all current audit requirements
- Performed periodic visits to focus relationships with the VP of the division to strengthen and improve operational relationships
- Prepared monthly, quarterly and annual reporting for the Funds Boards of Directors and the Transfer Agent Board of directors related to intermediary payments and statistics
- Work closely with relationship managers of focus firms to address their needs and operation's needs
MANAGER, DEALER SERVICES, LIAISON TEAM
Bank of America/Columbia Management Investment Services
01.2006 - 01.2007
- Managed the daily activities of a group of 10 associates
- Responsible for the servicing of over 2 million accounts
- Managed all aspects of the NSCC processing
- Coordinated all recruiting and performance management and employee morale activities for a team of 10 associates
- Provided support and service to financial intermediaries
- Served as a point of escalation for operational issues and day to day problem solving
- Daily review and sign-off of teams adjustment processing
- Responsible for review of DST projects and determining usefulness as it pertains to my team and the Dealer Service group as a whole
PROJECT COORDINATOR, TRADING SERVICES
MFS
01.1998 - 01.2006
- Senior member of technical staff for the trading services department responsible for a wide range of functions including, Fund/Serv and networking, daily broker dealer and DST contact and program development within the department
- Primary backup to the department manager
- Constructed team building activities for the entire division
- Created and later streamlined the networking fee reimbursement process that was used to reimburse over $12 million dollars annually and saved over $350,000 after the subsequent enhancements
- Assisted in creating the strategic alliance duplicate payment process identifying firms being reimbursed in multiple areas for multiple services
- Assisted in the testing of DST enhancements that would have a direct impact on the NSCC trading platform
- Worked alongside marketing and DST to suppress statements and ensure firms will receive their statement information electronically
- Acted as the primary backup to the manager of the operations side of the trading services group
- Successfully managed 6 associates during that time
MANAGER, DEALER SERVICES
Boston Financial North
01.1993 - 01.1998
- Functions included but were not limited to, broker dealer conversions, new fund implementations and fund closings
- Managed a staff of 12 associates
- Ensured the completion of all daily responsibilities by the staff
- Dealt with internal and external clients at all levels
Education
Bachelor of Arts - Minor Psychology, Concentration Communications
University of Massachusetts-Boston
Boston, MA01.1991
Skills
- Leads and directs others
- Teaches
- Trains
- Instructs
- Manages conflict
- Thinks critically to solve problems
- Cooperates and works well with others
- Strategic Planning
- Verbal and written communication
- Operations Management
- Project Coordination
Professionalaffiliationsanddesignations
- FINRA Series 6 and 63
- Ameriprise Chairmans Award Finalist 2013
References
References are available on request.
Timeline
DIRECTOR INTERMEDIARY SERVICES
Amundi Asset Management
02.2022 - Current
DIRECTOR, INTERMEDIARY SERVICES AND SUPPORT
Columbia Management Investment Services/ ColumbiaThreadneedle Investments
01.2007 - 02.2022
MANAGER, DEALER SERVICES, LIAISON TEAM
Bank of America/Columbia Management Investment Services
01.2006 - 01.2007
PROJECT COORDINATOR, TRADING SERVICES
MFS
01.1998 - 01.2006
MANAGER, DEALER SERVICES
Boston Financial North
01.1993 - 01.1998
Bachelor of Arts - Minor Psychology, Concentration Communications
University of Massachusetts-Boston
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