Chris Viney
New Glarus,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Casey's General Store
02.2024 - Current
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
Independent Beauty Consultant
Self
10.2023 - Current
- Successfully upsold additional products by identifying client needs and suggesting complementary items.
- Educated clients on proper skincare routines, leading to improved skin health and overall satisfaction with the brand''s offerings.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
- Provided excellent after-sales support, addressing any concerns or questions from clients promptly and professionally.
Service Advisor
Rosen Ford
05.2023 - 10.2023
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Automated Workflow Coordinator
Duluth Trading Company
11.2014 - 05.2023
- Reduced project completion times with the implementation of effective time management strategies.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous growth.
- Collaborated with cross-functional teams to develop best practices for seamless coordination of work efforts.
- Resolved workflow-related issues promptly, minimizing downtime and maintaining project momentum.
- Coordinated with IT department to address technical issues affecting workflow systems or software applications quickly.
Education
High School Diploma -
Monroe High School
Monroe, WI 05.2001 -
Skills
Store Organization
Timeline
Assistant Store Manager
Casey's General Store
02.2024 - Current
Independent Beauty Consultant
Self
10.2023 - Current
Service Advisor
Rosen Ford
05.2023 - 10.2023
Automated Workflow Coordinator
Duluth Trading Company
11.2014 - 05.2023
High School Diploma -
Monroe High School
05.2001 -