CHRIS VITKAUSKAS
Plainfield,Illinois
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Operations Manager II
AMAZON LOGISTICS
10.2020 - Current
- Manage a team of 250+ package handlers, production assistants, training assistants, and other associates, coordinating the fulfillment of customer orders across numerous product categories within a large warehouse and distribution center
- Facilitate the on-time delivery of CPT (critical pull time) products to the packaging department and out the door in an expedited manner while monitoring TPH and cost metrics
- Record and track production trends, bridge reports between shifts and facilitate cross-functional discussions to drive continuous improvement
- Develop production assistants for roles as future leaders in management positions, provide training to new team members in all SOPs, safety practices and other vital work areas
- Collaborate with safety teams to implement 5S policies and programs that facilitate a safe work environment; conduct daily and periodical safety audits, escalate critical issues, and co-chair site safety committee
- Point of contact for two pilot programs tested at site DLN2 (Cicero, IL), one of which became a standard operating procedure for U.S based AMZL delivery stations (Smart Stow)
- Utilizing metrics over a three month period via a Pareto chart, pinpointed Area of Opportunities for cutting waste across two separate shifts, leading to an 8% decrease in cost
- Site procurement SME, utilizing proprietary in-company channels, procurement software platforms (Coupa), and PO's for acquiring warehouse supplies and non-inventory items vital to production, upkeep, and employee engagement.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Sales Manager- Account Sales Specialist
FOUR POINT O, INC.
07.2012 - 09.2020
- Managed four-member sales team with shared accountability for driving sales of audio-visual equipment, installation services, third-party software and user training to government agencies, SMBs and clients in food service, hospitality and education sectors
- Grew and maintained portfolio of ~230 accounts with over $2 million in annual sales after expanding territory into Greater Chicagoland area and surrounding counties, including NW and SW counties
- Developed and implemented strategic sales plans for Illinois and Northern Indiana encompassing lead development, prospecting, sales conversions and expansion into new territories
- Planned and coordinated marketing plans for pilot products from business partners, developing client incentives for early adopters, along with discounts for client referrals
- Collaborated with alternative vendors to develop low-cost substitutes for expensive proprietary hardware/accessories and gain a significant competitive advantage
- Led monthly individual meetings with sales team members to review progress, set goals, identify opportunities, overcome challenges and celebrate successes
- Represented the company at trade shows and expos to promote the brand and grow opportunities
- Negotiated sales contracts with Chicago Public Schools, Heisler Hospitality Restaurants, Trump Tower, The Learning Place, Plainfield School District, Naperville Fire Department, Wight Construction, University of Illinois-Chicago and Triton College
- Recognized as the company's top salesperson for both 2019 and 2020
- Grew account base by 15% in 2019 from 188 to 214 clients by expanding sales territory
- Boosted team sales production by instituting performance-based incentives
- Successfully increased customer satisfaction with an 11% increase in customer surveys
Insurance Sales Representative
FARMERS INSURANCE GROUP
07.2009 - 07.2012
- Promoted entire line of health, life, auto, LTD/STD, homeowners, business and other lines of insurance
- Responsible for meeting goals for new business development, account growth, client satisfaction and retention
- Cultivated client relationships, assessed needs and developed solutions to realize client goals for insurance coverage, retirement, wealth accumulation and wealth transfer
- Utilized cold-calling, cross-selling and referral programs to increase leads, build relationships and grow account value
- Conducted personal history interviews to produce quotes and recommendations for different policy types
- Created extensive networks via client referrals and local business events to build and maintain extensive lead base
- Provided personalized service to maximize retention, referrals and account penetration
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
Account Manager
C.H. ROBINSON WORLDWIDE
10.2008 - 06.2009
- Planned and coordinated multiple large client projects across the State of Texas
- Scope of responsibility included transportation logistics, safety compliance, inventory control, customer service and dispatch coordination to meet performance standards, service objectives and on-time delivery goals
- Delivered exceptional account services with pricing and cross-promotion of products and services according to client needs; developed relationships and coordinated services to build client trust
- Scheduled and routed the transportation fleet for domestic pickups and deliveries from origin sites to destinations; assisted each plant to develop customized business solutions for clients
- Provided rapid response to account emails and calls; ensured prompt completion of orders, resolution of delays and fulfillment of expedited shipments to optimize client satisfaction
- Maintained knowledge of trends throughout the industry, market and other transportation companies to ensure competitive quotes and create account value for customers
- Built a fast-track account portfolio totaling $7 million in contract sales, far ahead of the $3 million company average and ranked as #1 in the region
Education
Bachelor of Arts - Communications
GOVERNORS STATE UNIVERSITY
University Park, Illinois01.2008
Skills
- Strategic Sales Planning & Execution
- B2B & Government Accounts Proficiency
- Key Account Development & Management
- Solution Selling & Consultative Selling
- Hunter Sales, Presentations & Closing
- Driving Cost Initiatives
- Negotiation and Problem Solving
- Competitive Market Positioning
- Staff Training & Leadership Development
- Team Leadership
- Account Management
- Teamwork and Collaboration
Professional Development
- Toastmasters International, Member
- Muster Leadership Conference - Extreme Ownership Academy, 2019
Certification
- Lean Six Sigma Yellow Belt, AIGPE, Feb. 2024
- Lean Six Sigma White Belt, AIGPE, May 2023
- Insurance Producer, IL Dept of Insurance, Nov. 2011
Timeline
Area Operations Manager II
AMAZON LOGISTICS
10.2020 - Current
Sales Manager- Account Sales Specialist
FOUR POINT O, INC.
07.2012 - 09.2020
Insurance Sales Representative
FARMERS INSURANCE GROUP
07.2009 - 07.2012
Account Manager
C.H. ROBINSON WORLDWIDE
10.2008 - 06.2009
- Lean Six Sigma Yellow Belt, AIGPE, Feb. 2024
- Lean Six Sigma White Belt, AIGPE, May 2023
- Insurance Producer, IL Dept of Insurance, Nov. 2011
Bachelor of Arts - Communications
GOVERNORS STATE UNIVERSITY
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