Chris Wallace
Hackett
Summary
Skilled Player Services Representative with background in high-volume casino environments. Demonstrated ability to deliver exceptional customer service, handle cash transactions accurately and promote positive gaming experience. Known for strong communication skills and problem-solving abilities, offering significant contributions to player satisfaction and loyalty program success.
Overview
18
18
years of professional experience
Work History
Player Services Representative
Chinookwindscasino
Lincoln City
08.2023 - 09.2025
- Assisted players with inquiries about gaming rules and services.
- Coordinated promotional events to enhance player engagement and satisfaction.
- Collaborated with team members and management to achieve collective goals.
- Managed daily operations such as cash handling, customer service, inventory control, loss prevention, and employee scheduling.
Front Office Manager
Spartan mortgage
Tigard
04.2007 - 06.2011
- Managed front office operations and ensured efficient workflow.
- Implemented customer service policies to enhance client satisfaction.
- Trained new employees on office procedures and best practices.
- Organized and maintained filing systems for easy access to documents.
- Oversaw inventory management of office supplies and equipment usage.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Education
Associate of Applied Science - Business Administration
Tarrant County College
Fort Worth, TX06-1996
Skills
- Cash handling
- Customer service and support
- Event coordination and planning
- Inventory management
- Player engagement strategies
- Relationship management
- Customer service
- Team collaboration
- Customer relationship management
Affiliations
Sports, theater, humanitarian work
Timeline
Player Services Representative
Chinookwindscasino
08.2023 - 09.2025
Front Office Manager
Spartan mortgage
04.2007 - 06.2011
Associate of Applied Science - Business Administration
Tarrant County College
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