Chris Walter
Belmont,MI
Summary
Operations Director with a proven track record at Rama Restaurants-Park Ave BBQ, driving annual revenues of up to $16M. Expert in staff training and development, I foster a culture of excellence while implementing standard operating procedures to enhance service quality and compliance. Committed to continuous improvement and operational success.
Overview
43
43
years of professional experience
Work History
Operations Director
Rama Restaurants-Park Ave BBQ
05.1991 - 07.2025
- Oversaw 6-9 restaurant locations generating $12m-$16m annually.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Designed training programs for employees .
- Established a culture of continuous improvement of customer service and food quality.
- Oversaw up to 9 restaurant locations at a time supporting and supervising GMs and assistant managers.
- Recruited and hired top talent by selecting qualified individuals.
- Negotiated contracts, pricing structures and delivery schedules with venders.
- Established and monitored quality assurance standards to achieve operational excellence.
- Assisted in recruiting, hiring and training of staff members.
- Mentored employees and offered constructive feedback for performance improvement.
- Deigned new restaurant locations including floorplans and decor.
- Reviewed lease and insurance renewals.
- Instituted and oversaw company handbook including harassment and hostile environment policies.
Dining Room Manager
CA Muer, Charley's Crab
02.1988 - 04.1991
- Oversaw daily dining room operations, ensuring exceptional guest service and satisfaction.
- Managed staff scheduling, optimizing team efficiency and performance during peak hours.
- Implemented training programs for new hires, enhancing service standards and operational knowledge.
- Led regular team meetings to communicate goals, share updates, and foster a collaborative environment.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Waiter
CA Muer, Charley's Crab
09.1982 - 02.1988
- Delivered exceptional customer service.
Skills
- Goal setting
- Staff training and development
- Standard operating procedures
- Maintaining compliance
Timeline
Operations Director
Rama Restaurants-Park Ave BBQ
05.1991 - 07.2025
Dining Room Manager
CA Muer, Charley's Crab
02.1988 - 04.1991
Waiter
CA Muer, Charley's Crab
09.1982 - 02.1988
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