Chris Ward

Work History

Office 365 Migration Business Analyst/Project Manager

C Consulting

York, PA

11.1996 - Current

Managed multiple clients migrate to Office 365 via hybrid solution.
Responsible for day to day migration activities of multiple business units, Help Desk, and engineering teams with emphasis on customer service and incident resolution.
Plan, manage and lead office units in enterprise corporation in Office 365 migration including: Active Directory, account provisioning, SharePoint Online and Exchange migration.
Office 365 training and support creation for company users.
Active Directory support and administration including Group Policies.
Managed US Help Desk staff and was responsible for day-to-day activities of US Help Desk, with emphasis on customer service and incident resolution.
Helped business units implement SharePoint online Team Sites for employee collaboration and document file and sharing.
Helped business units migrate to Exchange online implementation and use with SharePoint features.
Created Team Sites information collection with custom Survey creation.
Secure mail routing between on-premises and Exchange Online organizations.
Mail routing with shared domain namespace.
For example, both on-premises and Exchange Online organizations use @companyname.com SMTP domain.
Unified global address list (GAL), also called "shared address book." Free/busy and calendar sharing between on-premises and Exchange Online organizations.
Active Directory / Azure AD design and implementation using Azure AD Connect.
Design and implementation of Office 365 Work Flows.

Business Analyst/Project Manager (Consultant), Program and Project

Cybercore

York, PA

01.2015 - 03.2018

Manager for all security projects, datacenter, and vendor relations.
Providing clients services for penetration-testing, HBSS, Identity Management, Password Management, Mobile Device Management, Intrusion detection and intrusion prevention services.
Help client identify exposure, risk, and assessing assets within the company.
Providing beginning to end management of solution design and implementation.
Deployed MDM solutions for Pharmaceutical and DOD clients under FDA and HBSS compliance respectively.
Architected system for data storage of 17,000 users on legal data-hold list.
System had reporting front end for legal department used to generate data request forms to supply judge’s requests for ongoing litigation support.
System cleansed and validated data and tagged golden record with SharePoint front end via management approval Workflow.
Created eLearning tutorial/certification for system handoff for each client below.
Each eLearning was geared towards a specific team.
For instance, a Help Desk eLearning would ensure each Help Desk technician understood the calls that would be coming for new Email system, SAP systems, Identity Management systems put in place and how to effectively deal with the call within their job scope and when to escalate calls.
The support technician for each new system had an eLearning created in conjunction with the Project SME and Vendor SME on the company’s new system.
That way each technician would understand the system configuration for the company they were required to support.

Business Analyst/Project Manager (Consultant), Program and Project

Penske

Reading, PA

05.2014 - 01.2015

Manager for the Data Center migration program.
Managed all related projects in the Program effort for data centers in North America and in European Union regions.
The projects were: AD/Exchange user migration into hybrid local Exchange/Office 365 Enterprise environment, AirWatch on-premises and cloud (MDM), Support Central build, VPN, Identity/Password Management (Aveksa), 3.x to 10.x Network Remediation, WebEx migration, Vendor Access, Application Security Scanning, Vulnerability Scanning (Tennable Nessus), Intranet Blocking, PC backup (Iron Mountain), Desktop Security (McAfee), Help Desk migration and upgrade to Remedy.
Responsible for meeting with all stake holders to create the project schedules.
Worked with business leaders and SME’s to drive all deliverables for the project.
Worked with the compliance and legal representatives to insure all facets of security were covered to meet SOX auditing requirements.
Worked with designated SME to design and configure the Identity Management system (Aveksa) and systems integration with existing Active Directory, LDAP (Oracle), SAP and SaaS solutions.
Configured Automation, Synchronization, Self-Service, Delegated administration and Workflow processes and documented for IT staff and clients within compliance guidelines.

Business Analyst/Project Manager

TBB Global Logistics

New Freedom, PA

10.2013 - 03.2014

Managed IT and business projects for third-party (3PL) systems and processes.
Managed transition of international shipment processing from internal, TBB Supply Chain Guardian, based system to industry leading SaaS solution CargoWise Enterprise.
The CargoWise implementation was configured for internal shipment processing, US Customs connectivity and client web access to CargoWise.
Worked with development staff to create CargoWise web based solution for new services offered to clients for purchase order (PO) and direct import (DI) shipment management and shipment tracking.
Drafted project charters for all systems within TBB to consolidate all services on the TBB Supply Chain Guardian Portal.
Identified budget, staff required and timeline for implementation including all major milestones.
Directed technical team on BizTalk server setup to manage processes for supply chain, Purchase Orders etc.
B2B connectivity.
Additionally drafted business and functional requirements documentation as well as use case studies for the new business process management on the portal.
Had to understand business requirements and relate the requirements into the business design documents.
In preparation for system Go-Live had to create test scenarios for each use case to verify daily business process could be completed successfully.
Additionally helped development team with writing and implementing SQL scripts to generate reports requested by clients.

Business Analyst/Project Manager (Consultant), Program and Project

Glatfelter

York, PA

02.2013 - 10.2013

Manager for the Data Center Relocation program.
Managed all related projects in the Program effort for data centers in North America and in European Union regions.
The projects were: Server Relocation & AD collapse, WAN connectivity, End user & File Migration, Security, Business Application Migration, SharePoint Migration & Upgrade to SharePoint 2013 where all previous SharePoint sites were consolidated to SharePoint 2013, Upgare and integration wirh Office 365 combining the new Exchange environment with Office 365.
Mobile user migration to Office 365 was also employed.
Help Desk and Service Desk Migration and Track-IT Upgrade to version 10, Change & Communications.
Responsible for meeting with all stake holders to create the project schedules.
Worked with business leaders and SME’s to drive all deliverables for the project.
Worked with the compliance and legal representatives to insure all facets of security were covered to meet SOX auditing requirements and Safe Harbor standards maintained.
Worked with the applications and database administrative teams to cutover large online customer databases with zero service interruption to online portal activity due to the move from the legacy datacenter to global datacenter.

Business Analyst/Project Manager (Consultant), Project Manager

Pfizer

Collegeville, PA

03.2011 - 02.2013

Pfizer for the GroupWise Data Disposition Project and Exchange Public Folder Migration Project.
Exchange Public Folder Migration (PFM) Responsibilities: In addition to creating and maintaining the SharePoint site, InfoPath forms development in 10 languages for data collection and tracking, responsibilities included working with all BT leads to coordinate all clients Public Folder data migration and track the final data disposition for Pfizer Legal.
GroupWise Project Responsibilities: Responsible for planning and managing the integration of a third party for Pfizer legal eDiscovery work.
Due to the acquisition of Wyeth, Pfizer is decommissioning the legacy Wyeth GroupWise based email system.
The Pfizer legal team needs to have all legacy Wyeth email stored and have the ability to search for any data requested by a judge for any litigation.
Created the SharePoint 2010 portal to track global effort on server image collection and storage for legal eDiscovery purposes.
SharePoint team site created and maintained as well as an Access from end for advanced query and report generation.

Business Analyst/Project Manager (Consultant)

MA Computers/Pinnacle

Phoenixville, Stamford, PA, CT

03.2006 - 03.2011

Diverse experience which includes Data-center upgrades and moves, SharePoint server setup for multiple clients.
Managed team to setup all SharePoint Foundation and SharePoint Server 2010 as well as previous SharePoint versions.
Distributed Pointsec enterprise rollout at multiple site (clients) across the USA subcontracting for Pointsec/Checkpoint.
On Site at Saint-Gobain/CertainTeed Corporation, managing their benefits Kiosk rollout for North America.
Deployed AT&T VPN solution and assisted with transfer of the Service Desk to a 3rd party.
During this time have obtained or updated certifications for: Pointsec, Utimaco, P-Synch, RSA and Symantec DLP 9.
Managed the Helpdesk/Service Desk team which provided 24x7 technical call assistance for multiple clients.
Had portion of the team based at customer sites and staff that answered calls routed to the Pinnacle office location in Philadelphia.
In December 2006 promoted to Manager of the Pinnacle Mid-Atlantic IT Support Division.
Duties in this role included providing technical leadership to the enterprise at multiple companies.
Managed Network Operations and Desktop Support onshore and off-shore staff.
This included 6 months managing SharePoint upgrades from Legacy Share Point 2003/2007 to 2010 at Merck.
Mentored and trained others in information security in addition to training for other technical groups.
Installed and maintained security infrastructure, including identity & password management, log management, and security assessment systems.
Assess threats, risks, and vulnerabilities from emerging security issues.
Publish Security.
Draft enterprise security standards and guidelines for system configuration.
Managed process and acted in the lead role for computer security incident response team.
Created procedures for system security audits, penetration-tests, and vulnerability assessments.
Developed scripts to maintain and backup key security systems.
Developed Reporter software for MetLife utilizing C#/.Net architecture.
Reporter queried 80,000 end nodes and reported encryption status.
Architected the Reporter log management/scrubbing software and lead a team of developers on the software creation, testing and deployment.
Reporter managed encryption logs, searched workstations on the network for events and configured registry keys.
The program generated and printed ad-hoc reports on selected search criteria.

Business Analyst/Project Manager (Consultant)

Wyeth

Frazer, PA

07.2004 - 03.2006

Engineering activities for the Identity Management/Password Management (PwM) Project.
M- Tech’s P-Synch (Hitachi ID Identity Manager) product was chosen, via an earlier POC performed at Wyeth, to be used for self-service and synchronization of users’ passwords across multiple target systems.
Worked as part of the Enterprise Netware/NDS and Messaging team along with Wyeth’s Global Project Management and Security teams in designing and configuring the Identity Management system and integrating into existing Novell, LDAP, SAP and Active Directory systems.
Configured Automation, Synchronization, Self-Service, Delegated administration and Workflow processes and documented for IT staff and clients.
Setup the connectors between Wyeth's GroupWise and their Password Management system.
Activities included meeting with various business owners to introduce the PwM system, assist with target system incorporation into the PwM system and creating Q&A documentation for the system.
Utilized Novell eDirectory installation running and managing user accounts past and present.
Worked on configuration of the time delta running between the production eDirectory and the historical directory in place (Community Directory).

Business Analyst/Project Manager (Consultant)

Cigna

Philadelphia, PA

02.2003 - 06.2004

Project Management and hands-on server migration for the Advanced Infrastructure Deployment Project.
Coordinated all personnel and resources to perform server migration and Domain consolidation of several dozen servers from NT to 2000/2003.
Used NetIQ Migration Suite to migrate data, applications, groups and shares.
Migration was to a centralized MS 2003 Active Directory Domain.

Consultant

Towers Perrin

Philadelphia, PA

10.2002 - 01.2003

Managed a Disaster Recovery Project for a large Philadelphia Human Resources firm.
The scope of the project is to duplicate their Philadelphia Data Center a minimum of one thousand five hundred miles away.
The Data Center contains 300 NT/2000 and 50 UNIX servers.
Full documentation of the project was also a deliverable that was met in a timely matter.
All servers were configured in a production environment and accepted by the client within the project timeframe.

Business Analyst/Project Manager Consultant

PMA Insurance

Blue Bell, PA

02.2000 - 09.2002

Project managed and implemented new e-Commerce system, PMACINCH.
PMACINCH was based on MS NT Terminal Server, SQL server and Brio with an IIS front end.
Also provided Network and Infrastructure support.
Infrastructure included support of Cisco 6500 and 3000 series switches.
Configured multiple VLAN’s via VTP.
Architected new Secure DMZ area for PMACINCH application.
PMACINCH delivery to client pc’s via Citrix MetaFrame.
Setup Checkpoint Firewall-1 servers, which secured PMACINCH servers.
User login support and management via P-Sync password management solution.
Next generation of PMACINCH was delivered via Citrix Secure Gateway.
Also managed DDNS migration from AIX to Windows 2000.
DHCP was implemented during this migration as well as WINS from NT 4 servers on Token-Ring LAN to Windows 2000 on Ethernet.
In addition managed rollout of MS Project to all IT staff and Business managers via WinInstall.
Supported NT 4, NT 4 Terminal Server, Windows 2000, Active Directory, DDNS, DHCP, WINS, IIS 4 & 5, Citrix MetaFrame 1.8, and Citrix MetaFrame XP, Citrix NFuse 1.5 - 1.7, ArcServe backup, Checkpoint Firewall1, BackupExec, Cisco Pix, routers, switches, IBM and Compaq servers.

Consultant

Radian Insurance

03.1999 - 02.2000

Provided Network Management and project leadership during a time of company flux.
Reorganized Network and Desktop support teams.
Standardized helpdesk support standards and software.
Supported NT 4, NT 4 Terminal Server, Windows 2000, Active Directory, DNS, DHCP, SQL, WINS, IIS 4, Citrix MetaFrame 1.8, Citrix NFuse 1, BackupExec, Digital switches, Cisco routers and switches, Compaq & Dell servers.

Consultant

Charming Shoppes

11.1999 - 01.2000

Provided Network support during transition of personnel within Network department.
Supported NT 4, NT 4 Terminal Server, Windows 2000, Active Directory, Citrix MetaFrame 1.8, Citrix NFuse 1.5, MS SQL Server, and Tivoli backup, Compaq servers.

Consultant

Texcel Inc

03.1998 - 02.1999

Managed East coast LAN/VAN operations and support personnel.
This position required hands on Network and telephone support as well as personnel management.
Extensive work with SCO UNIX v5.
Adapt database and VSI-fax server was essential.
Heavy experience with NT4, Exchange 5.5 file/print and EZAccess servers, Cisco and Ascend routers joining remote offices via ISDN and Frame Relay WAN connections.
Projects also included phone system support, station programming, voicemail administration and rewiring when needed.
Supported NT 4, NT 4 Terminal Server, DNS, DHCP, WINS, IIS 4, Citrix MetaFrame 1.7, SCO UNIX v.5, BackupExec, Cisco routers and switches.
Microlite’s Backup and Recover Edge, VSI-Fax, and Compaq servers.

Consultant

Sartomer Inc

01.1997 - 02.1998

Responsibilities included building and maintaining NT 4.0 servers in a WAN environment.
The projects executed include upgrading Exchange servers from version 4 to 5, setting up Cisco and Bay Networks, routers and switches; which include IP filters for administration access to the manufacturing plants, and develop images for NT 4 workstation rollout.
Performance monitoring and procedure development to bring network up time to 99.5% was a large part of projects managed.
Setup of the company BorderWare Firewall that included blocking inappropriate sites and IP proxy were other tasks accomplished.
Supported NT 3.51, NT 4, NT 4 Terminal Server, DNS, DHCP, WINS, IIS 4, Citrix MetaFrame 1.7, BackupExec, Nortel routers and switches, Dell servers.

Consultant

Chilton Company

12.1996 - 01.1997

Responsibilities included building and maintaining NetWare 3.12 and NT 4.0 server’s desktop support.
Projects lead include setting up the PDC and BDC directory replication, policies and profiles to control user desktops, NT 4.0 Workstation unattended answer file creation and four hundred plus system rollout which included a Sysdiff image file creation and apply.
Setup of an SMS primary site server was also accomplished.
Configuration of SMS for client inventory, application installation, and remote control of a client’s desktop were projects lead.
The software supported included MS Office, MS Project Perfect Office, GroupWise, MS SQL Server, DOS, WFW, and NT 4.0, Compaq servers.
Converted the GroupWise email system to Microsoft exchange.

Consultant Desktop Support Specialist

US Healthcare

11.1996 - 01.1997

Supported Windows 95 and NT Workstations in a LAN environment.

IT Manager

Czop, Professional Engineering and Surveying

08.1988 - 11.1996

Managed all aspect of IT for the company Server, LAN and Desktop Support.

Summary

Overview

Work History

Office 365 Migration Business Analyst/Project Manager

Business Analyst/Project Manager (Consultant), Program and Project

Business Analyst/Project Manager (Consultant), Program and Project

Business Analyst/Project Manager

Business Analyst/Project Manager (Consultant), Program and Project

Business Analyst/Project Manager (Consultant), Project Manager

Business Analyst/Project Manager (Consultant)

Business Analyst/Project Manager (Consultant)

Business Analyst/Project Manager (Consultant)

Consultant

Business Analyst/Project Manager Consultant

Consultant

Consultant

Consultant

Consultant

Consultant

Consultant Desktop Support Specialist

IT Manager

Education

BS - Information Technology Management

AAS - Mechanical Design

Skills

Affiliations

Timeline

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