Summary
Overview
Work History
Education
Skills
LANGUAGE
Licences
Timeline
Generic

CHRIS WARD

Eatonville

Summary

Results-driven Strategic General Operations Manager with a proven ability to lead by example, build strong relationships, and motivate frontline staff. Skilled in delegating and managing projects in fast-paced environments with a focus on meeting deadlines. Possesses exceptional written and oral communication abilities to deliver engaging, informative, and well-organized presentations that resonate with diverse audiences.

Overview

9
9
years of professional experience

Work History

Store Manager

Vapor Gear
10.2020 - Current
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
  • Provided consistent feedback and training to empower team members in confident and personable service-delivery.
  • Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
  • Identified new opportunities to increase sales and achieve store targets.
  • Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
  • Received and acted on customer feedback to boost return custom rate.
  • Balanced tills at end of shifts and made daily bank deposits.
  • Led team by example to maintain focus on performance and achieving targets.
  • Maintained high store standards in merchandising, security and visual presentation.
  • Managed inventory audits, financial reconciliations and sales reporting.
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction.
  • Held employees accountable to company policies, procedures and service standards.
  • Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
  • Boosted sales through successful advertising campaigns.
  • Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
  • Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
  • Established clear expectations and objectives for team members and helped each achieve goals.

Store Associate

7-11
01.2023 - 06.2023
  • Minimized store thefts through effective monitoring strategies and close customer observation.
  • Prepared merchandise for purchase or rental.
  • Rang up customer items quickly and accurately using POS system.
  • Followed company merchandising guidelines and plan-o-grams.
  • Explained membership and rewards programs and helped customers enroll.
  • Assisted customers with inquiries and product selections to enhance overall shopping experience.
  • Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
  • Implemented store promotions, contributing to increased sales through effective product placement.
  • Monitored store cleanliness and safety standards, ensuring compliance with company policies.

Laborer

AC Moate
07.2019 - 10.2020
  • Loaded and unloaded trucks efficiently, keeping supplies moving for crew members.
  • Maintained good safety records while transporting crew, equipment, and supplies to job sites using company vehicles.
  • Protected team members by removing hazards and keeping sites clean.
  • Loaded and unloaded trucks, preparing, and moving project materials.

Mobile Security Officer

Emerald Queen Casino
09.2016 - 07.2019
  • Monitored casino premises to ensure compliance with security protocols and safety regulations.
  • Conducted thorough investigations of incidents, gathering evidence and documenting findings accurately.
  • Collaborated with law enforcement to address security concerns and enhance emergency response procedures.
  • Trained new security personnel on operational procedures and best practices for incident management.
  • Developed and maintained effective communication channels with team members to ensure operational efficiency.
  • Assisted law enforcement agencies with investigations, contributing to community safety and crime reduction.
  • Exhibited quick decision-making skills during high-pressure situations while maintaining composure under stress conditions.

Education

Associate of Arts - Criminal Justice

Ashford University
01.2015

Skills

  • Customer Service
  • Inventory control
  • Time Management
  • Documentation
  • Legal codes
  • Promotional planning
  • Operations management
  • Decision Making
  • Claims management

LANGUAGE

English
Native

Licences

Washington State Life Producer License

Washington State Property & Casualty License

Timeline

Store Associate

7-11
01.2023 - 06.2023

Store Manager

Vapor Gear
10.2020 - Current

Laborer

AC Moate
07.2019 - 10.2020

Mobile Security Officer

Emerald Queen Casino
09.2016 - 07.2019

Associate of Arts - Criminal Justice

Ashford University

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