Summary
Overview
Work History
Education
Skills
Timeline
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Christine Wasielewski

Elizabeth,CO

Summary

Successful Travel Advisor with a proven track record at Christopherson Business Travel, adept in organizational capabilities and excellent customer service. Spearheaded strategic business expansions in prior entrepreneurial roles and significantly enhanced client satisfaction through innovative solutions and effective communication. Expert in budget management and team collaboration, achieving continual growth and skilled in all facets of business management, operations, and customer service.

Overview

17
17
years of professional experience

Work History

Travel Advisor II

Christopherson Business Travel
11.2021 - Current
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone and email requests.
  • Managed complex travel arrangements for several Universities, staying within budgets, and Fly America Compliant protocols.
  • Maintained favorable working relationships with co-workers, University Contacts and Travel Mangers.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Booked transportation using Travelport + and Worldspan GDS systems.
  • Participated on Advisory Board during implementation of new company wide GDS system, and acted as a subject matter expert for the University Operations Team for certain clients and trainings.
  • Team lead within the University Travel Department.

Co Owner/Operator

Wink Screenprinting
01.2011 - 10.2021
  • Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
  • Implemented marketing initiatives to attract new customers and increase brand awareness.
  • Built strong community ties through active participation in local events, and annual donations to schools and local businesses which amplified the brand''s presence in the market and contributed to increased business referrals.
  • Ensured compliance with all local, state, and federal regulations for safe business practices.
  • Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
  • Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
  • Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
  • Managed daily business operations, resulting in smooth workflow and enhanced productivity.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports, and maintained all financial records for company utilizing Quickbooks.
  • Completed all types of Apparel and Signage decoration utilizing Commercial Autopress, Commercial Embroidery Machines, Heat Press, Vinyl Cutters, and Sublimation equipment.

Owner

Gleam Team Cleaning
01.2008 - 01.2013
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Operated with safety and skill to avoid accidents and delays.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Completed all aspects of Employee Management, Payroll, Training, Client Bids and Proposals, Accounting, Sales, and Equipment Purchase and Maintenance.

Education

Bachelor of Arts - Music Education

Colorado State University
Fort Collins, CO

Paralegal Certificate

Denver Paralegal Institute
Denver, Co

Skills

    • Organizational capabilities
    • Excellent customer service
    • Budgeting and Financial Skills
    • Team Member Collaboration
    • Administrative tasks
    • Marketing
      • Effective Communication
      • Time management abilities
      • Company guidelines and procedures
      • Data Entry
      • Attention to Detail
      • Problem-solving abilities

Timeline

Travel Advisor II

Christopherson Business Travel
11.2021 - Current

Co Owner/Operator

Wink Screenprinting
01.2011 - 10.2021

Owner

Gleam Team Cleaning
01.2008 - 01.2013

Bachelor of Arts - Music Education

Colorado State University

Paralegal Certificate

Denver Paralegal Institute

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Christine Wasielewski