Christine Wasielewski
Elizabeth,CO
Summary
Successful Travel Advisor with a proven track record at Christopherson Business Travel, adept in organizational capabilities and excellent customer service. Spearheaded strategic business expansions in prior entrepreneurial roles and significantly enhanced client satisfaction through innovative solutions and effective communication. Expert in budget management and team collaboration, achieving continual growth and skilled in all facets of business management, operations, and customer service.
Overview
17
17
years of professional experience
Work History
Travel Advisor II
Christopherson Business Travel
5588 So. Green Street Suite 300 Salt Lake City, UT
11.2021 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone and email requests.
- Managed complex travel arrangements for several Universities, staying within budgets, and Fly America Compliant protocols.
- Maintained favorable working relationships with co-workers, University Contacts and Travel Mangers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Booked transportation using Travelport + and Worldspan GDS systems.
- Participated on Advisory Board during implementation of new company wide GDS system, and acted as a subject matter expert for the University Operations Team for certain clients and trainings.
- Team lead within the University Travel Department.
Co Owner/Operator
Wink Screenprinting
Elizabeth Colorado
01.2011 - 10.2021
- Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Built strong community ties through active participation in local events, and annual donations to schools and local businesses which amplified the brand''s presence in the market and contributed to increased business referrals.
- Ensured compliance with all local, state, and federal regulations for safe business practices.
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports, and maintained all financial records for company utilizing Quickbooks.
- Completed all types of Apparel and Signage decoration utilizing Commercial Autopress, Commercial Embroidery Machines, Heat Press, Vinyl Cutters, and Sublimation equipment.
Owner
Gleam Team Cleaning
Elizabeth, CO
01.2008 - 01.2013
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Operated with safety and skill to avoid accidents and delays.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Completed all aspects of Employee Management, Payroll, Training, Client Bids and Proposals, Accounting, Sales, and Equipment Purchase and Maintenance.
Education
Bachelor of Arts - Music Education
Colorado State University
Fort Collins, COParalegal Certificate
Denver Paralegal Institute
Denver, CoSkills
- Organizational capabilities
- Excellent customer service
- Budgeting and Financial Skills
- Team Member Collaboration
- Administrative tasks
- Marketing
- Effective Communication
- Time management abilities
- Company guidelines and procedures
- Data Entry
- Attention to Detail
- Problem-solving abilities
Timeline
Travel Advisor II
Christopherson Business Travel
11.2021 - Current
Co Owner/Operator
Wink Screenprinting
01.2011 - 10.2021
Owner
Gleam Team Cleaning
01.2008 - 01.2013
Bachelor of Arts - Music Education
Colorado State University
Paralegal Certificate
Denver Paralegal Institute