CHRIS WATERS

• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Established standard operating procedures that enhanced employee performance.

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

• Created rental operational workflows & processes.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.

Organized closing / mergers of 5 locations for better profitability

• Initiated program that standardized employee training and led to increase in internal / external customer satisfaction by12%
• Developed a team motivated staff that resulted in average profit of $1 million annually, profit of30% of rental revenue - Albany, Ga
• Supervised sales, customer service, accounts receivable, accounts payable, parts & service departments, & driver team members
• Exceeded profit budget goals by10-40%, increasing market penetration & number of new customers

• Supervised sales, customer service, inside sales, parts department, service department & driver team members
• Daily operational duties of a rental manager (A.R., A.P., Marketing, Service and parts departments, Logistics)