Chris Waymon
Customer Service Specialist
Mableton,GA
Summary
Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Results-oriented Operations Executive with wide experience handling business operations, personnel and financials. Great expertise in auditing and management consulting. In-depth knowledge of business planning and forecasting. Structured Application Consultant with in-depth understanding of project scope evaluation and client needs assessment. Offering 12 years of tech industry expertise, including software consulting, client training and project management. Driven Senior Consultant with 12 years' experience in management consulting field. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research. Experienced manager with over 12 years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation.
Overview
25
25
years of professional experience
13
13
years of post-secondary education
Work History
Management Consulting
Gate City Management
1 2012 - Current
- Developed a strong network of industry professionals such as real estate agents, contractors, attorneys, which enhanced business opportunities in the field of entertainment
- Offered comprehensive consulting services to help clients make informed decisions regarding their, and finances.
- Streamlined project management processes for increased efficiency and timely delivery of consulting services.
- Established new relationships with prospective clients through targeted networking efforts, expanding the firm''s clientele base significantly.
- Designed tailored solutions for clients based on their specific needs, leading to increased customer retention rates.
- Managed multiple projects concurrently while maintaining a strong focus on quality, timeliness, and budget adherence.
Warehouse Associate
Conklin Metal Industries
04.2009 - 11.2012
- Performed data entry and completed proper paperwork.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Managed all related documentation and records for department.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Managed a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Women's Shoe Sales Man
Belk's Department Store
1 2008 - 1 2009
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Investigated and resolved variances in inventory counts on weekly basis.
Kitchen Manager
Ruby Tuesday Restaurant
1 2006 - 1 2008
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Calculated prices of ingredients to monitor food costs and control expenses.
Co-Manager
UNDERGROUND STATION
01.2005 - 01.2006
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed statistical analyses to gather data for operational and forecast team needs.
Food Service/Active Duty Soldier
U.S. Army Active Duty
01.2004 - 01.2004
- Maintained required level of proficiency in use of firearms.
- Provided essential logistical support during deployments by coordinating transportation, lodging, meals, and other necessities for personnel involved in the mission.
- Optimized resource allocation for missions by continuously evaluating and adjusting supply needs.
- Secured and protected military property, assets, and personnel.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
- Coordinated with food service staff to ensure that patients'' therapeutic meal plans were accurately prepared and delivered on time.
- Increased efficiency of food service operations by effectively managing supplies inventory.
Server, Cook, Assistant Manager
Applebee's
01.2002 - 01.2004
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Data Entry Clerk
Human Resource
01.2000 - 01.2002
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Developed and implemented data entry operations.
- Used computer software to store and retrieve data.
Education
Some College (No Degree) - Medical Billing Coder
Georgia Medical Institute-Dekalb
Atlanta, GA 02.2005 - 10.2006
Bachelor of Arts - Business And Fashion
American Intercontinental University
Atlanta, GA 02.2009 - 06.2012
Bachelor of Arts - Music Industry
Georgia State University
Atlanta, GA 06.2000 - 08.2004
High School Diploma -
Tri-Cities High School
East Point, GA 08.1996 - 05.2000
Skills
Word
Excel
Team Management
Data Management
Data Management
Storage Optimization
Warehouse Operations
Loading and unloading
Forklift Operation
Inventory staging
Profile Snapshot
Ten years of commended performance in key customer service and support roles. Expert in customer care/communications, problem solving, relationship building and user training and support.
Awards
- Recognized as top Sales Person for the Southern Sales District in 2005 & 2006
- Six-Time "Employee of the Month," 2002 to 2004
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Timeline
Warehouse Associate
Conklin Metal Industries
04.2009 - 11.2012
Bachelor of Arts - Business And Fashion
American Intercontinental University
02.2009 - 06.2012
Some College (No Degree) - Medical Billing Coder
Georgia Medical Institute-Dekalb
02.2005 - 10.2006
Co-Manager
UNDERGROUND STATION
01.2005 - 01.2006
Food Service/Active Duty Soldier
U.S. Army Active Duty
01.2004 - 01.2004
Server, Cook, Assistant Manager
Applebee's
01.2002 - 01.2004
Bachelor of Arts - Music Industry
Georgia State University
06.2000 - 08.2004
Data Entry Clerk
Human Resource
01.2000 - 01.2002
High School Diploma -
Tri-Cities High School
08.1996 - 05.2000
Management Consulting
Gate City Management
1 2012 - Current
Women's Shoe Sales Man
Belk's Department Store
1 2008 - 1 2009
Kitchen Manager
Ruby Tuesday Restaurant
1 2006 - 1 2008
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