CHRIS WELLS
ESA NOC Supervisor
Cincinnati,OH
Summary
Experienced leader with 10 years of experience in managed services. Excellent reputation for resolving problems and improving customer satisfaction. Passionate Trainer with extensive knowledge of managed services training and proven success working with business clients. Devoted to long-lasting and comprehensive results for every client.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
ESA NOC Supervisor
Comcast Business
11.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Participated in team-building activities to enhance working relationships.
Technician 3
Comcast Business
11.2014 - Current
- Responsible for the training of new hires as a TA (Training Assistant) throughout 2021.
- Provided coaching to new hires via shadowing and 1:1 interactions.
- Developed a positive, trusted, and comfortable training environment for both new and current employees to further the mentoring relationship I've created.
- Mentored new and current employees in the explanation and navigation through all job related tools and systems.
- Became an integral part in the founding of the MES Floor Support team as one of the original two members.
- While not training, I continue to assist both seasoned and new employees in the aforementioned MES Floor Support channel.
- Audits and approves both CNS Dispatch requests and physical Pharos equipment requests for accuracy and validity.
- Rated as outstanding in performance metrics.
911 Operator
Emergency Communications Section
09.2016 - 10.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Created and maintained logs of all calls received and prepared reports as necessary.
- Provided PDI’s (Post-Dispatch Instructions) for all medical runs received by telephone.
Site Supervisor
Allied Barton Security Services
06.2012 - 11.2014
- Oversaw team of approximately 20 security officers and managed scheduling and performance evaluations.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Initiated onsite safety programs and properly trained team members to decrease injuries.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Signal Support Systems Specialist
United States Army
11.2009 - 01.2017
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
Education
BPA - Business Programming and Systems Analysis
Cincinnati State Technical And Community College
Cincinnati, OH 02.2016 - Current
Training on the following - A+, Windows, AIS, N+, TCP IP, Excel, Switching / Routing, MBITR, VSAT, TACSAT, FBCB2 - undefined
U.S. Army Signal School, TIMs SIB
Ft. Gordon, GA 09.2010 - 02.2011
Skills
Team Training
Certification
Emergency Medical Dispatch / First-Aid / CPR Certification.
Accomplishments
- Awarded two Comcast Excel Awards for excellent customer service 2019/2020.
- Two time Comcast Olympic performance winner.
Timeline
ESA NOC Supervisor
Comcast Business
11.2021 - Current
911 Operator
Emergency Communications Section
09.2016 - 10.2017
BPA - Business Programming and Systems Analysis
Cincinnati State Technical And Community College
02.2016 - Current
Technician 3
Comcast Business
11.2014 - Current
Site Supervisor
Allied Barton Security Services
06.2012 - 11.2014
Training on the following - A+, Windows, AIS, N+, TCP IP, Excel, Switching / Routing, MBITR, VSAT, TACSAT, FBCB2 - undefined
U.S. Army Signal School, TIMs SIB
09.2010 - 02.2011
Signal Support Systems Specialist
United States Army
11.2009 - 01.2017
Emergency Medical Dispatch / First-Aid / CPR Certification.
CMNO (Certified Meraki Network Operator)
Fortigate NSE's (Network Security Expert) 1-3
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