CHRISTOPHER WERNER

• Steered Fortune 500 accounts in Life Sciences & Hi-Tech sectors, successfully expanding business horizontals such as Cloud Computing and Digital Transformation.
• Orchestrated remote engagement strategies during COVID-19, ensuring seamless partner interactions and maintaining account health.
• Exemplified sales proficiency with a QOQ growth of 22%, propelling sales from $2.3M to $7.8M within a 13-month span with global Hi-tech leaders.
• Recognized as Global Account Manager of the Year in 2021 for exceptional sales performance and account management.
• Spearheaded strategic collaboration with IT and management teams, emphasizing product research and pricing to meet market demands.

• Expanded revenue streams with the development of strategic partnerships and cross-functional collaborations.
• Conducted market research to identify trends and opportunities, informing data-driven decision-making for clients.
• Developed comprehensive account plans to align client objectives with actionable strategies for success.

• Drove Revenue Growth: Elevated sales by 9.1%, translating to a revenue boost of $700k within the first 20 months, managing the company's two highest-performing locations.
• Digital Expansion: Doubled weekly online orders, growing from 350 to 750, adapting to evolving shopping trends.
• Innovative System Implementation: Collaborated with executive leadership to pioneer “The Source”, an interactive system for real-time document access and instantaneous database reporting.
• Operational Efficiency: Deployed data insights to revamp service metrics, eliminating sales bottlenecks and addressing core customer concerns, resulting in a streamlined point-of-sale experience.
• Customer Retention: Enhanced customer loyalty and engagement through the strategic expansion of the rewards membership program, fostering repeat business.
• Tech Integration: Championed the adoption of a mobile POS system, maximizing associate-client interactions and promoting data capture efficiency.
• Strategic Collaboration: Worked hand-in-hand with the Director of Business Operations on “Project Conversion”, devising promotional campaigns and leveraging data-driven insights to refine the buying experience across both online and offline platforms.
• Recognized Excellence: Earned the coveted ‘Elite Feet’ award twice for outstanding quarterly sales growth, consistently meeting and surpassing key sales and operational metrics.

• Optimized territory assignments based on market potential analysis to maximize reach among prospective customers.

• Sales Optimization: Collaborated with the District Manager to consistently elevate month-to-month sales revenue, achieving an impressive 11% boost.
• Resource Efficiency: Leveraged cutting-edge sales forecasting algorithms to streamline staffing, resulting in significant labor cost savings without compromising service quality.
• Merchandising Strategies: Boosted sales and margins through the introduction of innovative cross-merchandising techniques and strategic inventory management.
• Profit Maximization: Managed store expenses meticulously, ensuring store profitability while meeting or exceeding margin budget expectations.
• Team Development: Recruited, mentored, and cultivated a team of over 50 associates, empowering them to align with and exceed company service standards.

Sales Lead Supervisor — October 2013 – April 2015
• Recognition of Excellence: Earned the title of ‘Employee of the Month’ multiple times, reflecting unwavering commitment to customer service excellence.
• Leadership & Management: Spearheaded the daily activities of the staff, overseeing training, performance evaluations, and goal-setting for the department, ensuring cohesion and performance consistency.
• Sales Initiatives: Developed and launched sales objectives, initiatives, and promotional programs that drove increased footfall and revenue.

Nike Brand Coordinator — June 2011 – September 2013
• Sales Surge: Spearheaded strategies that propelled Nike sales, achieving an average year-on-year growth of 26%, demonstrating deep product knowledge and market acumen.
• Cross-Functional Support: Consistently went above and beyond to offer exceptional customer service across various store departments, ensuring cohesive brand representation.

• Hands-on Learning: Engaged in comprehensive training programs, encompassing sales strategies, inventory management, and customer service protocols, laying a strong foundation for future leadership roles.
• Operational Contribution: Assisted senior store managers in daily operations, contributing to month-over-month sales improvements and effective inventory turnover.
• Team Collaboration: Collaborated closely with store associates, gaining insights into effective team management and communication techniques essential for store success.
• Customer Experience: Played a pivotal role in enhancing the in-store customer experience by implementing feedback received during training sessions.

• Progressive Development: Participated in an extended training program, refining skills in areas such as team leadership, sales optimization, and inventory management.
• Operational Excellence: Assisted in achieving consistent quarterly sales growth, taking initiative to implement strategies learned during training sessions.
• Team Building: Played an instrumental role in associate training sessions, imparting key knowledge and ensuring consistent service standards across the team.
• Feedback Integration: Regularly provided feedback from the sales floor to management, facilitating data-driven decisions and process improvements.

• Sales Leadership: Spearheaded sales campaigns, effectively driving property sales and ensuring client satisfaction in a competitive real estate market.
• Market Analysis: Conducted in-depth market research, identifying and capitalizing on emerging trends to position listings attractively and boost sales potential.
• Client Relationships: Built and maintained strong relationships with both buyers and sellers, facilitating smooth transactions and fostering repeat business.
• Team Development: Managed and mentored a dynamic sales team, providing training and guidance to optimize performance and exceed sales targets.
• Strategic Planning: Developed and executed innovative marketing strategies to maximize property visibility and attract potential buyers, contributing to increased sales volume.
• Contract Negotiations: Skillfully navigated contract negotiations, ensuring favorable terms for clients and promoting successful closings.
• Performance Metrics: Regularly tracked and reported on sales metrics, leveraging insights for continual process improvement and strategy refinement.