Chris Wernert

Service Operations Manager

PepsiCo/Frito Lay

05.2001 - 02.2025

Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.
Increased employee retention by fostering a positive work environment with open communication channels and opportunities for growth.
Collaborated with cross-functional teams to develop strategies for improving overall business performance.
Improved service operations efficiency by implementing standardized processes and procedures.
Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.
Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.
Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
Streamlined workflow for increased productivity with the introduction of new software tools and technologies.
Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
Established strong vendor relationships to ensure timely delivery of materials and services at competitive prices.
Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
Analyzed service reports to identify areas of improvement.
Coordinated with other departments to maintain streamlined and productive workflow.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.