Chris Wesley
Fairborn,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Buyer
University of Dayton
08.2024 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Cellular Processing Team Lead
Solvita
03.2014 - 04.2024
- Managed project phases to ensure timely completion ahead of schedule.
- Responsible for coordinating new projects and validation runs
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements resulting in 40% reduction in equipment cost.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Lead customer discovery to identify customer requirements and solutions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Optimized inventory control with regular audits, reducing excess stock and minimizing storage costs.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined configuration management processes by implementing efficient data tracking systems.
- Enhanced data accuracy and integrity for better decision-making by conducting regular audits on configuration data.
- Enhanced processing efficiency by streamlining workflow and implementing innovative solutions.
Uverse Technician
AT&T
03.2013 - 03.2014
- Installed AT&T Uverse phone, cable, and internet services
- Demonstrated high levels of efficiency to install and repair services
- Provided excellent customer experience resulting in 100% customer satisfaction.
- Assessed and offered solutions to improve procedures and customer experiences.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Efficiency metric score of 115%
Manager
Penn Station
11.2009 - 03.2013
- Prepared staff schedules, coordinating complex availabilities and payroll
- Responsible for ordering all appropriate ingredient and supply inventories for daily averages and special orders
- Developed and provided exceptional customer service standards to customers, employees, and management staff.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cut material and food cost by 30% by reducing preparation waste.
Supervisor
Chick-fil-a
11.2010 - 09.2012
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Supervised robust team of 15 skilled individuals to deliver outstanding customer service and quality food.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Business -
Wright State University
Fairborn01.2010
Skills
- High Attention to Detail
- Strong Team Leadership
- High Technical Aptitude
- Document Control
- Process Management
- Data Analysis/Data Validation
- Excel Software Proficiency
- Salesforce Proficiency
- Inter-Department Collaboration
- Project Implementation
- Data Migration
References
Professional references available upon request.
Certification
Lean Six Sigma Yellow Belt
-Solvita
AATB Certification
-Solvita
Google Project Management: Professional Certificate
-Coursera 2024
Timeline
Buyer
University of Dayton
08.2024 - Current
Cellular Processing Team Lead
Solvita
03.2014 - 04.2024
Uverse Technician
AT&T
03.2013 - 03.2014
Supervisor
Chick-fil-a
11.2010 - 09.2012
Manager
Penn Station
11.2009 - 03.2013
Business -
Wright State University
Lean Six Sigma Yellow Belt
-Solvita
AATB Certification
-Solvita
Google Project Management: Professional Certificate
-Coursera 2024
Similar Profiles
Maison McLeanMaison McLean
Teaching Assistant at University of DaytonTeaching Assistant at University of Dayton
Nathan DavisNathan Davis
Student Observer at University Of DaytonStudent Observer at University Of Dayton
Ryan WhalenRyan Whalen
Undergraduate Student Researcher at University of DaytonUndergraduate Student Researcher at University of Dayton