Chris Westbrook
SVP Mortgage Production
Edmond
Summary
Senior leader with track record of driving strategic initiatives and delivering impactful results. Adept at building multi-team collaboration and navigating complex organizational challenges. Experienced in the development of new business processes, managing onshore/offshore/remote teams, and driving change to achieve process efficiencies. Valued for reliability, adaptability, and results-oriented approach.
Overview
21
21
years of professional experience
Work History
SVP Production
Mortgage Connect Risk Solutions
10.2003 - Current
- Identified opportunities to improve business process flows and productivity.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established and directed programs to integrate Offshore operations, and implement a seamless integration between all business localities.
- Developed financial and predictive modeling to assist executive leadership team develop budget plans.
Business Analyst /Project Manager
Mortgage Connect Risk Solutions
01.2015 - 01.2017
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed documentation to support training efforts, helping employees fully understand new systems and procedures.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Contributed to an overhaul of IT project management programs, with emphasis on developing and publishing documentation and an effective communication of changes cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Actively participated in operations and executive meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Quality Improvements Manager
Mortgage Connect Risk Solutions
01.2011 - 01.2014
- Updated and developed a diverse range of quality assurance programs in compliance with industry and client standards, resulting in consistent high-quality output to meet Service Level Agreements.
- Improved overall product quality by working with internal operations leaders to identify and test for high risk business practices and outcomes.
- Reduced customer complaints by effectively analyzing the root causes of Credit and Compliance Underwriting inaccuracies and providing business appropriate action plans.
- Drove continuous improvement initiatives across multiple departments, leading to increased operational efficiency and higher product reliability.
Instructor - Mortgage Underwriting
Mortgage Connect Risk Soutions
01.2009 - 01.2011
- Worked with SVP of Underwriting to develop mortgage underwriting skills for newly hired employees. Training programs varied from 8-12 weeks and covered all aspects of credit, capacity, collateral and investor eligibility.
- Continuous evaluation and revision of lesson plans and case studies to ensure up-to-date compliance with industry guidelines and best business practices.
- Tested and evaluated new hires on materials presented in workshops and classes.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles and previous mortgage knowledge sets.
Education
Bachelor of Arts - Business Management, Marketing
Oklahoma State University
Stillwater, OK 05.2001 -
Skills
Strategic planning
Process improvements
Business development
Operations management
Executive-level support
Staff development
Policies and procedures
KPI tracking
Workflow optimization
Timeline
Business Analyst /Project Manager
Mortgage Connect Risk Solutions
01.2015 - 01.2017
Quality Improvements Manager
Mortgage Connect Risk Solutions
01.2011 - 01.2014
Instructor - Mortgage Underwriting
Mortgage Connect Risk Soutions
01.2009 - 01.2011
SVP Production
Mortgage Connect Risk Solutions
10.2003 - Current
Bachelor of Arts - Business Management, Marketing
Oklahoma State University
05.2001 -
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