Chris Wetzel
Miramar Beach
Summary
Accomplished, self-motivated professional with diverse executive leadership experience. Equipped with unique, transferrable skills to reach business targets in 2023. Natural leader, effective at partnering to deliver on strategic plans. Creative thinker with ability to manage wide-ranging client/associate demands, building solutions that improve revenues and scope of influence..
Overview
10
10
years of professional experience
Work History
Director of Operations + Programming
Children's Volunteer Health Network
03.2022 - Current
- Led operations to acquire second Mobile Dental Clinic to provide increase dental services provided to children in 2022. CVHN now operates Preventative and Restorative Mobile Dental Clinic across two counties.
- Implemented program policies and practices for both new and existing programs - dental services, mental health and risk management.
- Responsible for operational calendars, meeting execution and owned high level risk management duties reducing liabilities. Managed dental team ensuring full licensing, certification and credentials. Execute monthly audits continuing team education and compliance, run background checks and led new board member processes.
- Provide input on budget for all programs and maintain records of transactions and expenditures.
- Ensure effective and timely internal and external communication across organization to ensure best representation of CVHN to staff, volunteers, donors, partners and vendors.
Territory Operations Coordinator
SunPro Solar By ADT
10.2020 - 03.2022
- Led Operations for # 2 Territory SunPro Solar Team
- Collaborated with territory operations manager, electrical and solar foremen, installation coordinators, dispatch, permitting and utility teams.
- Launched 16 teams (comprised of 70 traveling install crews). Daily focus to deliver SunPro Tesla Solar installations to project completion status.
- Utilized Salesforce daily to lead project cycles driving revenue throughout project build-outs.
- Monitored territory reporting, BOMs, warehouse, and office supply inventory.
- Processed territory payroll (125 associates), bonus forms and conducted new hire onboarding weekly.
- Maintained 36 fleet vehicles, tracked maintenance, managed driver approval and DOT physical assessments, monitored GEO trackers, and enforce safety protocols.
Executive Personal Assistant
Firenze
04.2019 - 08.2020
- Assisted four Executives taking responsibility for personal and administrative services to include secure data management, expense reports, purchasing, itinerary management, travel arrangements, vendors, personal shopping and event management.
- Led operations for five properties with square footage totaling 41,393.
- Managed housekeeping staff, chefs, groundskeepers and ranch Staff. Oversaw hiring, payroll, training and job performance.
- Created database and processes for property inventory management and emergency inventory for all properties.
Vice President
Beachworx
07.2017 - 01.2019
- Led launch of startup Coworking space business, POS Installation, and software systems that managed overall operations for member accounts.
- Created marketing (both digital and hard copy) communications, curated E-blasts via Mailchimp & Constant Contact, mapped short- and long-term strategies to build interest and growth to established Brand consistency.
- Website |Social Media outreach with 68% response rates, Facebook drove consistently increasing engagement (target was 2.3x more), Instagram, LinkedIn, Twitter updates generated 50% more retweets than text-only tweets, Pinterest added relevant images to blog which increased traffic by 48% (target 62.5%).
Store Director Guest Service/Sales
M&Ms World
08.2014 - 01.2017
- 220 direct reports, 24 of which were in leadership positions
- Flagship Director of Sales and Guest Experience for MMs World in Las Vegas. Location generating 45 M annually. Exceeded plan three years. Led new store openings for London, Shanghai and remodel in Orlando.
- Lead Director for global complaint tracking systems, wrote and launched consumer care protocols, reduced complaint percentages by 25% globally.
- Project lead, curriculum design partner & pilot facilitator for Peer Trainers and Visual Merchandising leaders. Training led to +3.4% comp increase across six stores globally.
- Created global Audience Selling modules resulting in 3% lift in Conversion.
Education
Bachelor of Arts - Business Management
University of Florida
Gainesville, FL12.1997
Associate of Arts - Business Administration
North West Florida State
Niceville, FL06.1995
Skills
Proficient with:
- Advanced MS Office Suite 365 and Adobe Acrobat
- Microsoft Teams and TeamUp
- SalesForce and Asana
- ADP, Taleo and Kronos
- Zoom, Skype
Additional Information
- Certified LRQA Auditor by Lloyd's and Riggs
- Notary, State of Florida
Detailed References
- Letters of recommendation and references available upon request
Timeline
Director of Operations + Programming
Children's Volunteer Health Network
03.2022 - Current
Territory Operations Coordinator
SunPro Solar By ADT
10.2020 - 03.2022
Executive Personal Assistant
Firenze
04.2019 - 08.2020
Vice President
Beachworx
07.2017 - 01.2019
Store Director Guest Service/Sales
M&Ms World
08.2014 - 01.2017
Bachelor of Arts - Business Management
University of Florida
Associate of Arts - Business Administration
North West Florida State
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