Chris Whelan
Los Angeles,CA
Summary
Experienced General Manager and Beverage Director with a demonstrated history working in the Food & Beverage Industry. Skilled in Operations Management, Menu Costing, Leadership, and Marketing. Dedicated and passionate to the art of hospitality.
Overview
15
15
years of professional experience
Work History
Beverage Director
Salt Hotels
Los Angeles, California
02.2022 - Current
- Delivered in-depth training to workers in food and beverage preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data
Beverage Director
Perch & Mrs. Fish
Los Angeles, CA
09.2021 - 02.2022
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Interim General Manager/Director of Food and Beverage
Yamashiro
Hollywood, CA
02.2021 - 09.2021
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Identified trends in customer marketplaces to develop valuable solutions
- Introduced new methods, practices and systems to reduce turnaround time
Beverage Director
Soho House
West Hollywood, CA
04.2019 - 03.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Shrunk inventory costs to 20% through proactive evaluation and adjustment of vendor relationships, audits, and implementing inventory control systems.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Senior Food & Beverage Manger - Assistant Beverage Director
Hotel Figueroa
Los Angeles, California
04.2017 - Current
- Developed and structured FOH SOP's prior to opening of the hotel
- Created and developed banquet beverage packaging programs
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
General Manager
1933 Group
Los Angeles, California
03.2011 - 04.2017
- Maintain, control, and problem solve all P&L, while maintaining excellence in product standards and guest experience.
- Develop daily, weekly, and monthly events, promotions, and private events
- Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations
- Prepared annual budgets with controls to prevent overages
- Performed statistical analyses to gather data for operational and forecast team needs
Skills
- Client relations
- Financial Statement Review
- Performance Monitoring and Evaluation
- Supply Ordering and Management
- Front of House Management
- Finance and Accounting Oversight
- Administrative Management
- Menu Pricing and Writing
- Inventory Management
- Revenue Growth
Timeline
Beverage Director
Salt Hotels
02.2022 - Current
Beverage Director
Perch & Mrs. Fish
09.2021 - 02.2022
Interim General Manager/Director of Food and Beverage
Yamashiro
02.2021 - 09.2021
Beverage Director
Soho House
04.2019 - 03.2021
Senior Food & Beverage Manger - Assistant Beverage Director
Hotel Figueroa
04.2017 - Current
General Manager
1933 Group
03.2011 - 04.2017
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