Chris Whisenhunt
Cleveland,TN
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
English Language Instructor
Hamilton County Department of Education
10.2019 - 12.2023
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
Dispatcher
Rosedale Transport
07.2015 - 10.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
Bachelor of Arts - History
Lee University
Cleveland, TNMaster of Arts - Education
The University of Tennessee - Chattanooga
Chattanooga, TN12.2011
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Route Planning
- Route Navigation
- Database Maintenance
- Customer Service
- Decision-Making
Certification
- Certified Truck Dispatcher - Maxtruckers University [2024]
- Certification in Business 315: Logistics & Supply Chain Management, Study.com - [2024]
- Commercial Truck Drivers Training Course (160 Hours), Roadmaster Drivers School - [2015]
Timeline
English Language Instructor
Hamilton County Department of Education
10.2019 - 12.2023
Dispatcher
Rosedale Transport
07.2015 - 10.2019
Bachelor of Arts - History
Lee University
Master of Arts - Education
The University of Tennessee - Chattanooga
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