CHRIS WHITE
Summary
Customer-oriented manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
24
24
years of professional experience
Work History
Store Manager
Starbucks
05.2022 - Current
- Oversee all store operations, acting like an owner by leading teams, driving sales, managing finances (inventory, labor), ensuring excellent customer service, and developing partners (employees) to uphold the Starbucks brand and create a positive environment, handling everything from hiring and scheduling to daily operations and financial accountability.
- I consistently have my store as a top 3 sales store for our district and would also run top 3 numbers in labor.
- During the high staffing times I would oversee around 20 to 25 partners at a minimum.
Food and Beverage Manager
Graduate Hotel
Iowa City
11.2021 - 05.2022
- Responsibilities included: managing staff (hiring, training, scheduling), controlling costs (budgets, inventory, vendors), developing menus with chefs, ensuring hygiene and safety compliance, and handling guest relations, ensuring a seamless guest experience across restaurants, bars, and banquets.
- I was also in charge of overseeing the two outlets that are with the hotel. One a coffee shop called Poindexter, the other a restaurant called Gene's
- Also, in charge of overseeing all operations in the kitchen.
- I also oversaw 25-30 different people from day to day.
Banquet Manager
The Hotel at Kirkwood Center
Cedar Rapids
03.2018 - 11.2021
- Would help plan, coordinate, and oversee all aspects of events like weddings and conferences, focusing on client satisfaction, efficient operations, and profitability by managing staff and scheduling, vendors, budgets, and logistics from setup to cleanup, ensuring seamless execution of food, beverage, and venue details.
- Would teach classes at the culinary school attached to the hotel. Would also be manager in charge of the whole hotel on overnights once a weekend a month.
- I also was in charge of 30-40 different people from day to day.
Restaurant Manager / Food Service Manager
Hy-Vee
06.2015 - 03.2018
- Responsible for overseeing the daily operations of a restaurant. Duties include hiring and training restaurant staff based off the company policies, supervising all areas of the restaurant to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees. Also responsible for all financial areas including cash management and inventory control
- I also oversaw 20-25 different people from day to day.
Assistant Manager / Kitchen Manager
Applebee's
10.2007 - 06.2015
- Exceptional customer service with accuracy and speed.
- I am accomplished in all roles that have been available to me, serving tables, bartending, line cook, expo with a goal to delight customers.
- Did scheduling, inventory and truck ordering while managing a team of 50 and 15-20 day to day.
- Overall Management with daily books and providing a friendly work environment with an overall purpose to build sales.
Server/Kitchen Prep
Zin's Taste
11.2007 - 06.2008
- I worked at Zin's from its onset, helping to develop this 5-star rated (KCRG review) experience.
- Provided exceptional customer service with speed and accuracy.
- Responsibilities included daily food and Front of House prep and training Front of House servers.
- A Tapas restaurant (a small plate's restaurant). Its goal was to provide a unique and superior customer experience.
Assistant Manager, Cook
BBQ This!
02.2006 - 10.2007
- Responsibilities included supervising a team of 15-18 people, daily food prep, general customer care, cutting meat for customer orders, fulfilling customer service requests, day to day operations, truck orders/ purchasing managing cash flow, prepping and delivering catering orders.
- As a part of this role, I developed new and unique entrees to give the customer a unique experience at the restaurant.
Assistant Manager
Sbarro
08.2001 - 02.2006
- Assistant Manager from August 2004 to February 2006.
- Responsibilities included opening and closing the store by maintaining the books, petty cash, deposits, supervising, and inventory, making and prepping food, daily and prepping restaurant for the next day.
- Was also a part of the day-to-day operations.
Education
Restaurant Management and Culinary Arts degree -
Kirkwood Community College
Cedar Rapids, IA01.2007
High School Diploma -
Linn-Mar High School
Marion, Iowa01.2003
Skills
- Windows Vista
- Microsoft Office
- Excel
- Word
- PowerPoint
- E-mail Systems
- POS Systems
- Aloha System
- Apple System
- Supervising
- Scheduling
- Interviews
- Inventory tracking / control
- Customer service
- Menu development
- Employee training
- Financial accountability
- Cash management
- Truck ordering
- Purchasing
- Labor control
- Hiring
- Training
- Customer service relations
- Food service management
Awards And Acknowledgements
- ServSafe Certified, and IPACT Alcohol Certificate.
- Eagle Boy Scout at age 14
- References upon request.
Timeline
Store Manager
Starbucks
05.2022 - Current
Food and Beverage Manager
Graduate Hotel
11.2021 - 05.2022
Banquet Manager
The Hotel at Kirkwood Center
03.2018 - 11.2021
Restaurant Manager / Food Service Manager
Hy-Vee
06.2015 - 03.2018
Server/Kitchen Prep
Zin's Taste
11.2007 - 06.2008
Assistant Manager / Kitchen Manager
Applebee's
10.2007 - 06.2015
Assistant Manager, Cook
BBQ This!
02.2006 - 10.2007
Assistant Manager
Sbarro
08.2001 - 02.2006
Restaurant Management and Culinary Arts degree -
Kirkwood Community College
High School Diploma -
Linn-Mar High School